The post holder will be responsible for providing practical support and advice on addressing day to day issues and problems.
To assist the Service Manager and Operations Manager with achieving and sustaining key performance targets.
To provide practical support and advice in addressing day to day issues and problems within the directorate. To line manage members of the administration teams elective and outpatient they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.
To work in conjunction with the directorate bookings and administrative teams.
To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.
Manage the speciality team, which will involve supervising and direct line managing the outpatient and elective booking and the clinical admin teams for ENT & OMFS
· Ensuring agreed booking procedures, and administration resources deliver optimum utilisation of capacity, within national targets and timescales, and ensuring the service is customer care focused at all times.
· To manage the performance of agreed booking procedures and admin provision required to meet and maintain the national targets following standard operating procedures (SDP’s) that allow for efficient booking and utilisation of existing capacity by speciality.
· To manage the performance of processes which will ensure early identification of capacity issues for escalation and discussion with service managers and clinicians.
· To agree action plans in line with service managers to constantly maintain the delivery of the Trust’s performance targets.
· To review procedures within the Directorates, which affect patient access, identify and
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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To lead on the development of competencies, protocols and procedures to ensure a highly efficient and smooth running services, ensuring appropriate documentation, standard setting, monitoring and communication systems are in place.
· To implement and embed national guidelines and standard assessing their impact on the service.
· To contribute to policy implementations and service development for the team.
· To ensure policies and procedures are being followed to achieve robust data entry of patient demographics during the registration process.
· To escalate session cancellations with less than six weeks’ notice in line with Trust policy.
· To assist with the investigation and completion of all complaints and incidents in relation to the team.
· To work with the IT department to trouble shoot any problems identified with the IT systems.
· To manage and execute all agreed template changes, within a timely manner, ensuring communication regarding this change in service is delivered to appropriate parties.
· To ensure the team are competent and working in line with operational workflows.
· To be responsible for stock control and ordering of stationery for the team.
· Escalate any concerns regarding the performance levels of the team to the Service/Operations Manager.
This advert closes on Wednesday 9 Apr 2025