JOB TITLE: Customer Service Representative LOCATION: Cobalt Business Park TYPE: Permanent, Full - time At DXC we have a long-established partnership with a Major Financial Service.We support customers, calling us with enquiries and requests about their Accounts. We are looking for colleagues to join our team of Customer Service Reps putting our customers at the heart of everything we do every day. Is that you? Do you have a passion for helping make things simple and easy for customers? Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas? Do you get satisfaction from knowing youve helped achieve the right outcome for a customer, and even better getting it right first time? Then this is a role you will be interested in. What are we looking for in our Customer Service Agents? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas. And through all this achieve core Key Performance Indicators Work Environment The role is based onsite at Cobalt Business Park, Newcastle, with easily accessible bus and train links. Our regular working hours are from 9am - 5pm, Monday to Friday. Please note that the center is closed on Bank Holidays. What can we offer you? Competitive salary plus competitive benefits package 25 days of annual leave Bank Holidays C omprehensive range of training and career development opportunities