A Reservations Agent for Maldron Hotel Finsbury Park will manage guest bookings, provide hotel information, and upsell other properties. Key duties include ensuring guest needs are met, dealing with queries, and cross-selling. Requirements include 1-2 years experience, excellent customer care skills, and a high level of English proficiency. The role offers opportunities for development and career progression within the Dalata Hotel Group, which values fairness, service, and individuality.
* Manage guest reservations to a high standard.
* Provide hotel facilities and pricing information.
* Upsell other hotel areas or group properties.
* Set expectations and ensure guest needs are met.
o 1-2 years experience in a similar role.
o Excellent customer care skills.
o High English proficiency.
o Ability to cope under pressure.
o Highly motivated and a team player.
* The Dalata Hotel Group values fairness, service, and individuality, and offers opportunities for development and career progression.