Company Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe’s leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 70, working with over 1000 of the world’s leading spa hotels. We send away over 6000 travellers each week, have won multiple industry awards, and we are just getting started What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the travel industry. Role The Senior Account Manager will oversee our team of Account Managers. This exciting opportunity includes developing strategies to meet company growth targets, working with the Account Managers to optimise commercial terms, and leading the team to deliver customer-focused products and achieve key company KPIs. The Senior Account Manager will also be directly responsible for managing a portfolio of supplier accounts consisting of hotels and spas throughout the UK. Responsibilities Lead and mentor the Account Managers, ensuring they achieve their individual targets while aligning with the company’s overall KPIs. This includes providing strategic direction, performance oversight, one to ones, and fostering a culture of success and collaboration. To meet set objectives and departmental KPIs which are linked to profitability, product development, delivery of incremental revenue streams and increased delivery of product via our in house portal and XML connections. Providing regular feedback to the Account Managers including, analysis of portfolio performance metrics, revenue, margin and conversion optimisation and market share growth strategies Working closely with the Head of Product and Commercial on supply mix optimisation, inventory strategy development, market penetration planning and content quality standards. To support the Product Integrations Manager to achieve our connected venues target by onboarding new targeted venues onto the XML connections. Collaborating closely with the Commercial Manager and Inventory and Quality Control Manager to prioritise the right products, expand stock levels, and align with commercial objectives. To source product in the most efficient and cost effective way while maximising allocations, availability and revenue. To make recommendations to venues on how to best manage their yield and promote themselves on our website to maximise revenue. Visiting key partners in their locations and occasional travel to visit venues for account management and to assist the Product Managers in contracting and agreeing commercial terms. Requirements Experience of product management or account manager/development in the travel and/or spa industry is required. An excellent people manager with strong communication skills. You must be able to demonstrate the ability to deliver change through others. Strong communication and negotiation skills, having a proven track record in securing competitive rates, exclusivities and alternative sources of revenue. Strong delivery focus, excellent attention to detail, having the tenacity and resilience required to flourish in a pressurised and constantly evolving environment. Experience or knowledge of XML connections and contracting product via various sources, including channel managers, bed banks and direct contracts is preferred. Hybrid working model with a requirement to attend the Brighton office when not on the road at least 3 times a week. Must be flexible to travel regularly around the UK to attend face to face sales meetings, and will be required to overnight in different locations Benefits Familiarisation trips within the UK Regular company social events Standard pension scheme Corporate gym discount and health club allowance Local discount scheme Path to wellness scheme including free yoga, chair massages and lunchtime seminars with industry experts Employee Assistance Programme