At Eptura, we're not just another tech company; we're a global powerhouse revolutionizing the workplace. Our innovative worktech solutions digitally connect people, workplaces, and assets in a unified platform, empowering 25 million users across 115 countries to thrive and succeed.
Joining Eptura means being part of a dynamic and forward-thinking team trusted by some of the world's most renowned companies, including 45% of Fortune 500 brands. We are on a mission to shape the future of work, and we want passionate, driven individuals like you to help us create a better, more connected world. If you're excited about making a real impact and being at the forefront of workplace innovation, Eptura is the place for you!
Role Overview:
We are hiring a Technical Account Manager on our Customer Success Team at Eptura. As a TAM, you will be responsible for managing our clients' technical needs, providing expert guidance, and ensuring seamless integration of our solutions. You will serve as the primary technical point of contact for clients, offering support, training, and strategic advice to help them achieve their business objectives and maximize the value of their partnership with Eptura.
Responsibilities:
* Client Support: Bridge the gap between Customer Success and Technical Services and serve as the primary technical point of contact for clients, addressing technical issues and providing timely solutions.
* Technical Guidance: Offer expert technical advice and training to clients, ensuring they effectively utilize Eptura's solutions.
* Client Relationship Management: Develop and maintain strong client relationships, ensuring client satisfaction, retention, and success.
* Cross-Functional Collaboration: Work closely with sales, product development, and customer support teams to deliver comprehensive solutions and drive client success.
* Process Improvement: Identify areas for process improvement and workflow enhancements, collaborating with internal teams to implement changes.
* Performance Monitoring: Track and analyze performance metrics, providing regular updates and reports to stakeholders to ensure client goals are met.
* Contract Renewal and Expansion: Assist in contract renewal and expansion processes, ensuring client needs are met and expectations are exceeded.
* Customer Advocacy: Act as a client advocate within Eptura, ensuring client feedback is communicated effectively to internal teams for continuous improvement.
About You:
* Proven work experience: As a Technical Account Manager, Customer Success Manager, or similar role.
* Strong technical background: Hands-on experience in digital technologies.
* Familiarity with software: Experience with front-end development.
* Excellent communication skills: Strong verbal and written communication abilities.
* Analytical and problem-solving skills: Ability to analyze and resolve complex issues.
* Customer needs understanding: Ability to grasp customers' needs and suggest timely solutions.
* Educational background: Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
Benefits:
* Dependent, Spousal and Domestic Partner coverage available.
* Up to $1000 Company HSA Contribution.
* Medical, Dependent Care and Limited FSA Accounts.
* Income Protection and Replacement - 100% Company Paid
o Short Term Disability
o Long Term Disability
o Life Insurance
* Employee Assistance Program.
* Flexible PTO.
* 401K with company match.
Eptura Information:
* Follow us on Twitter | LinkedIn | Facebook | YouTube.
* Eptura is an Equal Opportunity Employer. At Eptura, we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.
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