Customer Services Officer needed in Smethwick Paying £12.02 per hr Ref 436803
Full time hrs on a temporary basis
Key Responsibilities:
* Understanding legislative frameworks, safeguarding, and data protection
* Acting as the first point of contact for adult social care enquiries
* Undertaking initial assessments to determine appropriate responses
* Processing correspondence and assessments
* Using AI to support assessments and decision-making
* Booking appointments and notifying customers
* Conducting market research to improve service delivery
* Promoting good practices and maintaining a customer-focused culture
* Managing a workload of vulnerable individuals and ensuring accurate case records
* Liaising with service providers and partner agencies
* Completing and updating electronic records and databases
* Maintaining confidentiality and acting within your knowledge, skills, and experience
* Communicating effectively with service users and practitioners
* Presenting a professional image and processing financial transactions
* Identifying process improvements and contributing to new procedures
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