Description The associates in Office Services are responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organisation. The Role Management Responsibilities: As the Facilities Manager, ensure that appropriate staff, processes, and tools are in place to support the efficient and effective delivery of the following support services in the local office: Reception Conference/meeting room logistics Print, post and purchasing Facilities management Records management Business continuity Other shared services as required Manage office support resources in the local office, while limiting office operating costs and mitigating risks Provide management of local office support team, conduct team’s goal setting, performance management, and professional development Build strong relationships with office leadership and corporate function colleagues to identify local business requirements, provide operational expertise and guidance, and develop support solutions that ensure the beneficial and cost -effective use of local, regional or global resources Work collaboratively with local leadership and corporate function colleagues to meet support requirements, streamline processes, and ensure compliance with company policies and standards (e.g., branding, record management, etc) in the local office Leverage financial and analytical skills, including the ability to contribute to the development of budgets, and review financial reports to effectively manage the Office Services function in the office Champion initiatives that improve the firm’s profitability and service levels, ensuring the effective and appropriate implementation in the local office. Fully understand and support the Willis Towers Watson Global H&S program taking responsibility local office H&S requirements Build strong working relationships with contractors and suppliers, regularly reviewing service and cost to ensure that services are competitive and best value is always achieved Project management of minor works, space allocation and office churn Be fully knowledgeable of Willis Towers Watson policies and procedures; help ensure compliance by associates in the office through communication, education and local office protocols to promote the expected behaviours and practices. Advocate and role model Willis Towers Watson values. Technical Responsibilities: Leverage extensive knowledge and experience with Business Continuity, Records Management, Facilities Management, Vendor Management, Reception, and Print/Post/Purchasing functions. Principal Accountabilities Conduct Risk: To put the interests of clients and the integrity of the market at the heart of the way you do business.