Castlecroft is a large independent and traditional GP surgery in South West Wolverhampton serving around 12,800 patients. The practice is based in a purpose-built medical centre with a large supportive team.
The workload in general practice is continuously increasing and we are in the process of restructuring to strengthen our non-clinical team to help cope with this extra work and to continue providing a great service to our patients.
We are looking for applicants with common sense, initiative and a pleasant personality who are able to manage many different tasks at once to fill this key position within our practice. Experience would be preferred; however, full training and support will always be given and all applications are welcome.
Main duties of the job
* To provide administrative leadership and oversight to the Practice covering key aspects of non-clinical management on a day-to-day basis, and to manage and plan for future Practice functions and deadlines.
* To work with the Deputy Operations Manager (DOM) to ensure effective and efficient day-to-day management of non-clinical practice.
* Total management and control of QOF, Enhanced Services and the Primary Care Framework, liaising when needed with the Business Manager.
* Undertaking non-clinical HR duties including training and development.
* Undertaking non-clinical appraisals.
* Maintaining the HR folders for all staff and ensuring all DBS checks are up to date.
* Line manage both of the Reception Team Leaders.
* Administrative management of the GP Registrars and GP trainees.
* Managing annual leave for the clinical team and the Team Leaders.
* Complaints management and handling alongside the DOM, referring to the Business Manager when needed and in the event of a serious complaint.
* Alongside the DOM, become the EMIS, Docman and Accurx Champion.
* Smart card management, along with the DOM.
* Work alongside the Business Manager, the DOM and the Nurse Team Lead to plan and coordinate the flu season.
* Be responsible for the meeting schedules.
* Attend in-house meetings.
Along with the DOM, share the attendance & coordination of the PPG meetings and provide support as needed.
About us
Castlecroft is a large independent and traditional GP surgery in South West Wolverhampton serving around 12,800 patients. The practice is based in a purpose-built medical centre with a large supportive team.
Job responsibilities
Job Title: Operations Manager
Hours of Work: 18.75 hours/week
Reporting to: GP Partners
JOB PURPOSE:
* To provide administrative leadership and oversight to the Practice covering key aspects of non-clinical management on a day-to-day basis, and to manage and plan for future Practice functions and deadlines.
* To work with the Deputy Operations Manager (DOM) to ensure effective and efficient day-to-day management of non-clinical practice.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
* Total management and control of QOF, Enhanced Services and the PCF, liaising when needed with the Business Manager.
* Undertaking non-clinical HR duties including training and development.
* Undertaking non-clinical appraisals.
* Maintaining the HR folders for all staff and ensuring all DBS checks are up to date.
* Line manage both of the Reception Team Leaders.
* Administrative management of the Registrars and GP trainees.
* Managing annual leave for the clinical team and the Team Leaders.
* Complaints management and handling alongside the DOM, referring to the Business Manager when needed and in the event of a serious complaint.
* Alongside the DOM, become the EMIS, Docman and Accurx Champion.
* Smart card management, along with the DOM.
* Work alongside the Business Manager, the DOM and the Nurse Team Lead to plan and coordinate the flu season.
* Be responsible for the meeting schedules.
* Attend all in-house meetings except those with the Partners and the Business Manager.
* Along with the DOM, share the attendance of the PPG meetings and provide support as needed.
* Managing the petty cash.
CONFIDENTIALITY / INFORMATION GOVERNANCE:
Information is vitally important for the safe clinical management of patient care and the efficient administration of services and resources. Information Governance is a framework to enable the practice to handle personal and corporate information appropriately.
The work is of a highly confidential nature and no information, either medical, personal or corporate, should be disclosed outside of practice personnel.
It is the responsibility of all employees to ensure they abide by the requirements of Confidentiality and Information Governance as set out in the Employee Handbook.
HEALTH AND SAFETY:
The post holder is responsible for the health and safety and welfare of both themselves and others in the working environment, and should follow safe working practices and comply at all times with the Practices Health and Safety policy.
PERFORMANCE AND DEVELOPMENT:
This job description will be used as a basis for conducting an annual performance and development review between the post holder and the Partners.
VARIATIONS:
This job description describes the main purpose and key responsibilities and accountabilities of the post. The post holder may be required to undertake any additional duties or responsibilities as may reasonably be required.
The job description is a guide to the nature and main duties of the post as they currently exist, but it is not intended as a wholly comprehensive or permanent schedule and it is not part of the contract of employment. To reflect changing needs and priorities, some elements of the post may be subject to change in consultation with the post holder.
Person Specification
Qualifications:
* Minimum of GCSE Grade C (or equivalent) in Maths and English
* Experience of General Practice
* Ability To Prioritize workload
* Ability to communicate clearly oral and written
* Willing to undertake training
* Experience of Management or Team Leadership
* Experience of EMIS, DocMan and AccuRx
* Knowledge of Primary Care including PCNs and ICB
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£18.92 an hour Up to 18.92 depending on experience
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