Responsibilities
1. Deliver a variety of massage treatments in a safe and comfortable manner
2. Maintain awareness of the full treatment experience
3. Maintain equipment and manage an inventory of products
4. Respond to guest queries, needs, and expectations
5. Maintain treatment rooms and ensure they are always clean and well presented
6. Deliver pop-up events
7. Suggest and promote new treatments and packages
8. Uphold hygiene standards and follow health and safety regulations
9. Carry out treatments of the highest standard
10. Effectively promote and upsell massage and beauty treatments
11. Ensure billing is completed accurately
12. Work closely with the reception and guest relations team to ensure they are fully briefed on the treatments on offer
13. Maintain online schedule
14. Build and maintain friendly relationships with guests
15. Communicate effectively with guests about the club and offerings
16. Occasionally take on additional tasks and duties related to the smooth running of the club
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