Job Title: Technical Support Engineer - PowerBI
Job Description
As a PowerBI Technical Support Engineer, you will deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day-to-day job will involve providing both technical expertise (either on your own or by involving your colleagues) and being an excellent communicator and service-oriented professional. You will have the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Responsibilities
* Ownership of the Customer Support Experience: Champion the customer's support journey, providing timely, accurate, and effective solutions for their issues. Working closely with a broad range of global customers, including a significant portion of Fortune 500 companies.
* Resolution of High-Impact Technical Challenges: Address and resolve the most technically challenging and critical problems for our customers and partners, making a significant impact on their experience with Azure's products and services.
* Multi-Channel Customer Communication: Resourcefully and empathically engage with customers through various channels including telephone, email, public and private forums ensuring their concerns are heard, understood, and addressed.
* Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organisation and helping to shape customer support strategy.
* Product Improvement Liaison: Act as a bridge to our internal development organisations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products.
Essential Skills
* Fluent in English: confident in reading, writing, and speaking.
* Demonstrated ability to conduct thorough troubleshooting and debugging, and to solve complex problems.
* Track record in technical support or a similar customer-facing role within the technology sector.
* Proficiency with Power BI (Desktop application and the Service, and Gateway), and any other similar BI tool such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy or Excel.
* Good understanding of SQL Server Analysis Services concepts, MDX, DAX and SQL Server Reporting Services.
* Basic network troubleshooting skills.
* Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
Additional Skills & Qualifications
* Support experience delivering IT Application support or services.
* Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework.
* Excel skills with Power Query and Data Modelling.
* Experience gained or conceptual knowledge of Azure/AWS Cloud architecture or any Cloud SaaS experience.
* Understanding of DNS (Domain Name System) principles and protocols.
* A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE).
* Additional language skills in French, Spanish, or Italian are a plus.
Job Type & Location
This is a full remote contract position, United Kingdom.
Location
Bracknell, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
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