Major Incident Manager - 6 months
Financial Service Sector
Up to £500 per day (7.5 hours per day) - Inside IR35
You must be able to be on a rota for 24/7 support / 365 (additional pay)
You will be leading major service incidents to successful full-service recovery, record and monitor the progress towards a resolution for all incidents and potential subsequent problems and work towards continual service improvement.
The role supports a 24x7x365 incident management function.
Business : Managing the financial, legal, risk and control environment; Strategic/business unit projects
Typical Responsibilities will include :
* Actively lead major service Incidents to ensure effective and timely service restoration through the Major Incident Management process, working with technical teams and appropriate ebusiness reps to agree the appropriate actions to protect and restore service
* Authorise emergency change under Major Incident Management
* Managing the financial, legal, risk and control environment; Strategic/business unit projects
* Provide timely updates to IT and business stakeholders on incident status, service impact and actions/timelines to restore service through the appropriate communication channels
* Ensure appropriate escalations are undertaken in accordance with Bank policies
* Be involved in Post Incident Reviews (PIRs) helping to identify root cause and agree actions
* Provide accurate, timely and relevant management reporting.
* Undertake continual service improvements of the Major Incident Management process.
* Integrate Major Incident Management with other functions within CIO, ensuring that resolver teams understand the Major Incident Management process and their role and responsibilities within that
* Will be required to work OOH/Standby to support incidents and major IT releases 24*7*365
Services include:
* Cheque Clearing
* Drawdown of a Business Loan or a Mortgage Loan
* Make a payment using Credit Card
* Make Direct Debit payment or receive Direct Credit payment (BACS)
* Make or receive FPS or standing order payment or a high value payment (CHAPS)
* Perform Account Maintenance - Credit & Non- Credit
* Withdraw Cash
To find out more please contact o.king@jeffersonfrank.com.