Position Summary:
The Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.
Position responsibilities:
* Develop an effective understanding of the capability, benefits and competitive advantages of TransPerfect’s services
* Identify prospective customers and individual organizations to focus on sales activities
* Develop new client relationships via cold calling, Internet, and trade shows
* In coordination with Sales Management, identify, qualify, develop and close sales opportunities
* Promote and educate clients regarding TransPerfect’s services
* Provide customer support and manage client expectations in liaison with the Production Management Team
* Manage and control pricing and contractual issues by developing a thorough understanding of company procedures
* Take an active role in learning about each client’s industry, business needs and company culture to identify new business opportunities and provide a high level of service
* Perform other special projects or duties when required
Required skills, experience and qualifications:
* Interest in or previous experience in Strategic Business Development and/or Client Services/Account Management
* Ability to build and maintain relationships
* Superior written and spoken communication skills in English
* Good analytical skills needed to project revenues, monitor budgets and other necessary calculations
* Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Minimum Bachelor’s Degree or its equivalent
* Ability to commute to our London office 5 days per week.
* Most importantly, the ideal candidate must demonstrate ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build strategic relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service
Desired skills and experience:
* Previous Account Management experience is beneficial
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