As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.
We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Senior Conductor Manager, on a full time permanent basis based in Birmingham.
To lead Senior Conductors in ensuring operational safety, contribute to improving train performance and to achieve revenue and customer satisfaction targets in support of the overall service delivery plan.
Knowledge and Experience:
* You must have experience as a senior conductor manager.
* Thorough knowledge of rules and regulations relating to the working of trains.
* Knowledge of Conductor terms and conditions.
* Knowledge of West Midlands Trains operations and geography.
* Knowledge of safety and quality standards.
* Knowledge of Ticketing and Retail Systems.
Skills:
* Excellent Team Leader with the ability to motivate and coach team members.
* Good communication skills (including written and oral).
* Self-motivated and able to work on own initiative.
* Ability to interpret data and technical information and explain what it means to others.
* Confident when dealing with difficult situations. Shows a high level of personal resilience.
* Customer-focused approach to problem solving.
* Computer literate.
Experience:
* Experience of managing others.
* Experience as a senior conductor manager.
* Previous experience of working in a rail operational and customer service environment.
* Able to cover on-call commitments and competent to act as TOLO at the site of incidents if required.
Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.
As an inclusive employer, we welcome applications from all backgrounds and ensure no one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief, and sexual orientation.
Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
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