Sales & Product Advisor – Role Profile
Duties include but are not limited to:
* Liaising with customers via telephone & email
* Answering queries and obtaining relevant information. Advising customers on order status e.g., stock availability, delivery updates etc.
* Printing of email orders and replying to customers via email
* Raising customer invoices, orders & works orders
* Using the company system to input sales orders whilst checking prices against customers' own price list.
* Using the company system to raise works orders for production of manufactured items.
* Checking orders raised by other staff for errors such as delivery addresses, product codes, quantities, prices etc.
* Liaising with accounts where relevant to ensure customer accounts are up to date.
* Maintaining and updating sales and customer records.
* Liaising with production & warehouse team
* General office admin duties
* Managing the post, i.e., franking etc.
The candidate must be confident in answering telephone calls with a keen eye for detail and the ability to work in a fast-moving environment.
Ideal Candidate:
* Excellent computer and numeracy skills with good working knowledge of Microsoft Office
* Excellent organisational skills and commitment to detail and accuracy.
* Effective communication skills and the ability to form and maintain business relationships.
* Able to work collaboratively with people across various departments. Good time management skills whilst working to deadlines.
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