The provided job description contains valuable information but is poorly formatted and somewhat repetitive. Here is a refined version that improves readability and clarity while maintaining the original content:
Customer Service Team Leader (Protect - Home), Newcastle upon Tyne
Client: [Client Name]
Location: Newcastle upon Tyne, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 1b53228bed57
Job Views: 10
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Overview: We are committed to serving our customers, communities, and planet better every day. We offer a range of insurance services including pet, home, motor, and travel insurance, with a focus on warmth and friendliness in everything we do.
The Role:
* Lead and motivate a team of colleagues to deliver excellent customer service.
* Support and develop team members based on their individual needs.
* Ensure service quality meets company standards.
* Identify opportunities for process and service improvements.
* Ensure compliance with policies and procedures.
* Foster a positive team culture and understand customer needs.
Candidate Requirements:
* Experience in customer service and team leadership.
* Proven ability to manage and coach a successful team.
* Track record of delivering excellent customer service.
* Desirable: experience in financial services.
Skills:
* Strong communication and customer focus.
* Excellent time management.
* Continuous improvement mindset.
* Ability to learn new systems and adapt to change.
Benefits: Pension scheme, private medical insurance, annual bonus, holiday allowance, colleague discounts, family-oriented initiatives, ongoing training, share schemes.
Inclusivity: We value diversity and strive to create an inclusive workplace where everyone can be themselves.
Additional Information: This role supports our Insurance and Money Services team following Tesco's partnership with Barclays. Interviews are expected from August 4.
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