General Description
* Job description for Desk-Side profile.
Responsibilities
* Good in Data Analysis & Reporting using MS Office and ITSM tools
* Coordinate desktop changes to avoid deployment collisions.
* Prepare requests for rollout
* Prioritize change requests
* Create rollout plans for changes requests
* Coordinate implementation process
* Keep track of request and make sure they are implemented as planned
* Participate in incident handling concerning desktop changes.
* Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
* Microsoft environment knowledge (desktop & server).
* Have good technical understanding of the products building up a desktop service.
* Experience from the desktop environment.
* Understanding and experience of change management process.
Technical Requirements
1. Phone support experience necessary.
2. Technical Service desk or technical call center experience is necessary.
3. Disciplined, systematic problem solving skills required.
4. Windows Operating systems
5. Clients: Windows XP, Windows 10
6. Servers: Windows 2008/2012/2016
7. Knowledge of Active Directory
8. ITSM ticketing tools such as Service now, Remedy, HP Service Center, Peregrine Service Ce...