Service Delivery Manager, London Roc Technologies is one of the UK’s fastest growing and capable Transformation Services Providers and we empower organisations in the public and private sector to accelerate business and technology change. We are recruiting for an experienced Service Delivery Manager to Service Lead our key customers based in London, developing strong relationships and ensuring that the services Roc provides are being delivered seamlessly to these clients. As Service Delivery Manager you will be responsible for a variety of tasks, including performance and P&L reporting, rectifying reliability issues, monitoring operational progress, tracking KPIs/SLA, and managing budgets. This is a customer-facing role that requires robust stakeholder and matrix management, both internally and externally, to ensure customer experience and expectations are managed. Our Service Delivery Manager will be working closely with colleagues across Roc including customer account managers, finance partners, project managers, and architects and engineers responsible for delivering the commercial, project, and technical aspects of the services. About you As Service Delivery Manager, you will bring the following skill set and behaviours: Proven experience in IT service delivery management, preferably in a client-facing role. Excellent communication and interpersonal skills, with the ability to build rapport with clients and collaborate effectively with cross-functional teams. Demonstrated leadership abilities, with experience in managing and developing high-performing teams. Strong knowledge of IT service management frameworks, such as ITIL Solid understanding of IT infrastructure, systems, and technologies. Strong problem-solving and analytical skills, with the ability to identify and resolve service delivery issues. Live within a commutable distance of London Roc Technologies is an equal opportunities employer, if you feel you meet the skills outlined in the job specification, we would love to hear from you. Simply click the apply button with your updated CV