Role Overview As a Guest Care Representative, you will be the first point of contact for our guests. Your role is to respond to inquiries, provide information about our services, and ensure a high level of customer satisfaction. Key Responsibilities Answer guest inquiries via phone, email, and chat. Provide information about available services and respond to queries. Resolve guest complaints in a timely and professional manner. Maintain customer records and manage follow-up communications. Requirements Previous experience in customer service or a related field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment. Strong problem-solving skills and a positive attitude.