Salary £15.67 per hour plus travel expenses
Hours Hours are flexible and agreed on a weekly basis according to organisation need and worker availability. There are two working patterns available: Saturdays and weekdays or Saturdays only. Saturday hours are usually between 10:00-13:00. Weekday evening hours are usually between 17:00-19:30.
* Run property viewings at the buildings we manage for potential guardians. You’ll greet our applicants on arrival, and guided by a short script, introduce them to the detail of the properties. Property marketing assistants are ready to answer any queries our viewers may have.
* Provide feedback on guardian attendance and interest, suggesting ways to improve future viewings and promoting Dot Dot Dot property guardianship as an alternative housing option.
* Assist the core team with administrative functions to follow up on viewings – including sending out an expression of interest form.
* Record activities, observations and issues using a range of platforms including Slack messaging platform and Salesforce CRM system.
* Attend Dot Dot Dot’s office for briefings and meetings, and for key management processes.
* Attend brand, sales and customer service training sessions when needed, online or in person.
* Occasionally you might need to attend to property maintenance jobs to ensure the properties are in a presentable state for viewings, or to assist our Services team. This could include changing light bulbs, or testing fire alarms.
Skills and Experience Required
* Interest in our mission and values as an organisation.
* Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
* Resourceful and proactive approach – Property Viewings Assistants experience new places, people and problems every day and the ability to find practical solutions or seek out advice is critical.
* Organisation and good attention to detail – someone who prepares in advance for tasks and ensures that every detail is properly addressed and recorded.
* Ability to prioritise workload and efficiently manage diary in order to achieve results and meet viewing deadlines.
* Responsibility and trustworthiness – able to take responsibility for the safety and security of people and buildings and to give confidence to potential guardians and to clients.
* IT literacy – able to use or willingness to learn to use Salesforce, Excel, Slack, Google and other platforms.
#J-18808-Ljbffr