Job Description
We are recruiting for a Pensions Customer Services Executive, to join our busy team in Bromsgrove. You will have responsibility for the administration of clients’ group pensions, working with Consultants and Senior Team Members to oversee implementations and remedial work.
Overview of duties:
1. Undertaking comprehensive data validation exercises
2. Completing auto-enrolment assessments including Declaration of Compliance & Re-Declaration of Compliance
3. Producing & reconciling payroll deduction schedules within agreed Service Level turnaround timeframes
4. Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
5. Answering employer/employee queries via telephone or written
6. Maintaining records and complying with regular audits
7. Processing lost clients within the Standard Operating Procedure
8. Oversee outstanding work ensuring clients are aware and understand requirements/consequences
9. Supporting the day to day workloads of the team including inbox enquiries
10. Ensuring that client files are kept accurate and up to date
11. Ensuring that all client history (at both employer and employee level) is fully documented
12. Proactively identifying added value opportunities
13. Keeping up to date of developments and remain...