A duty manager must have strong leadership, problem-solving, communication, and customer service skills to handle the varied responsibilities effectively.
Will also have to available to work weekends, early mornings and evening.
We will be happy to offer this position part time as well as full time to the right candidate.
Will be looking at around £13.50-£14.50 per hour plus great tips(an extra £2.50-£3 per hour).
Below is a little resume of what is expected/key responsibilities from the right candidate:
Guest Services
* Address guest inquiries, concerns, and complaints promptly and professionally.
* Ensure guests have a seamless and enjoyable experience.
* Handle VIP guests and special requests.
* Monitor customer feedback and work to improve satisfaction levels.
Operational Oversight
* Supervise daily operations, including front desk, housekeeping, food and beverage, and other departments.
* Conduct inspections to ensure cleanliness, safety, and quality standards are met.
* Manage check-ins and check-outs during peak periods.
* Monitor compliance with health and safety regulations.
Staff Supervision and Coordination
* Act as the point of contact for staff during the shift.
* Assign and delegate tasks to team members.
* Ensure staff adhere to policies, procedures, and service standards.
* Provide training, coaching, and motivation to employees.
* Resolve staffing issues, such as scheduling conflicts or absenteeism.
Crisis Management
* Handle emergencies such as medical situations, fire alarms, or security issues.
* Ensure proper communication with relevant teams, such as security or emergency services.
* Implement contingency plans to minimize disruptions.
Administrative Tasks
* Monitor financial transactions, such as cash handling, billing, and refunds.
* Oversee inventory, supplies, and equipment.
* Prepare reports on daily operations, revenue, and incidents.
* Manage budgets and control operational costs during shifts.
Customer Relations
* Build and maintain positive relationships with guests.
* Promote loyalty programs and gather guest feedback.
* Handle service recovery by offering appropriate solutions to dissatisfied customers.
Event and Function Oversight
* Coordinate and manage events, meetings, and functions.
* Ensure seamless execution by liaising with different departments.
* Handle last-minute changes or requests from clients.
Problem Solving
* Resolve conflicts among staff or guests efficiently.
* Manage unexpected challenges like overbooking, technical failures, or understaffing.
Reporting and Communication
* Act as a liaison between the staff and senior management.
* Relay shift summaries and escalate significant issues to higher management.
* Conduct team meetings to align operations with organizational goals.
What We Offer:
* Competitive salary and amazing tips
* Pension Scheme
* A supportive and creative work environment.
* Meals whilst on shift
* Excellent work/life balance
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