Company Description
Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.
Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.
The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.
Job Description
Novotel Cardiff Centre
The ideal candidate must be well-versed in a variety of cocktail recipes and techniques, with a strong ability to create and customize drinks to delight our guests. Seeking a skilled mixologist to craft innovative cocktails, provide exceptional customer service, and maintain a vibrant bar atmosphere. Must possess extensive knowledge of spirits and mixology techniques. Creativity and teamwork essential. Passion for the craft is a must!
* Behaves and acts in an exemplary fashion, embodying the brand mind set
* Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
* Handling any complaints immediately and sensibly, and keeps the manager informed.
Customer relations
* Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
Professional techniques / Production
* Determines the best organization (production, distribution, storage etc) according to existing infrastructure and equipment
* Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
Team management/ Talent & Culture
* Helps employees improve their skills and provides support
* Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
Commercial / Sales
* Increases sales through his/her innovative and creative approach and reliable advice
* Promotes the special offers and full range of products
Management and administration
* Keeps an inventory of equipment and tracks items coming in and out in coordination with the F&B Manager
Hygiene / Personal safety / Environment
* Ensures the safety of people and property in the hotel
* Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc.).
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.
Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved
Salary: 12.97 per hour
Qualifications
* Previous Customer Service Experience.
* Cash handling experience.
* Previous Hotel experience in a similar role (Desired).
* Guest oriented, service minded, and attentive to details.
* Well organised.
* Team spirit.
Additional Information
Let's take a look at the benefits you will receive from us.
* Indulge in delightful meals while on duty
* Look sharp in our provided uniform
* Pedal your way to work with our Cycle to Work Scheme
* Take care of your vision with our Eye Care Voucher
* Enjoy extra holidays every year
* Plan for your future with our Pension Scheme
* Explore Merlin Entertainment with our exclusive discount
* Celebrate your birthday with our special Bonanza
* Savor the Accor Dining Experience at our hotels/restaurants
* Seize development opportunities through Accor Academy
* Prioritize your well-being with VIVUP
* Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.
* And much more awaits you...
Information on the processing of personal data:
When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy
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