Company Description
Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay, and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool, and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.
Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.
The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea, and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.
Job Description
The ideal candidate must be well-versed in a variety of cocktail recipes and techniques, with a strong ability to create and customize drinks to delight our guests. Seeking a skilled mixologist to craft innovative cocktails, provide exceptional customer service, and maintain a vibrant bar atmosphere. Must possess extensive knowledge of spirits and mixology techniques. Creativity and teamwork are essential. Passion for the craft is a must!
Responsibilities
* Behaves and acts in an exemplary fashion, embodying the brand mindset.
* Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development.
* Handle any complaints immediately and sensibly, keeping the manager informed.
* Develop high-quality relationships with guests, from the moment they arrive and throughout their stay, to foster loyalty.
* Determine the best organization (production, distribution, storage, etc.) according to existing infrastructure and equipment.
* Supervise stock rotations for soft and alcoholic drinks and catering supplies, and identify any needs.
* Help employees improve their skills and provide support.
* Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach.
* Increase sales through innovative and creative approaches and reliable advice.
* Promote special offers and the full range of products.
* Keep an inventory of equipment and track items coming in and out in coordination with the F&B Manager.
* Ensure the safety of people and property in the hotel.
* Respect the hotel's commitments to the 'Environmental Charter' (saving energy, recycling, sorting waste, etc.).
During the course of duty, you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.
Your responsibilities are included but not limited to this job description as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. The hotel relies on the flexibility of its staff to ensure the continuity of the high standards currently being achieved.
Salary: 12.97 per hour
Qualifications
* Previous Customer Service Experience.
* Cash handling experience.
* Previous Hotel experience in a similar role (Desired).
* Guest-oriented, service-minded, and attentive to details.
* Well organized.
* Team spirit.
Additional Information
Let's take a look at the benefits you will receive from us.
* Indulge in delightful meals while on duty.
* Look sharp in our provided uniform.
* Pedal your way to work with our Cycle to Work Scheme.
* Take care of your vision with our Eye Care Voucher.
* Enjoy extra holidays every year.
* Plan for your future with our Pension Scheme.
* Explore Merlin Entertainment with our exclusive discount.
* Celebrate your birthday with our special Bonanza.
* Savor the Accor Dining Experience at our hotels/restaurants.
* Seize development opportunities through Accor Academy.
* Prioritize your well-being with VIVUP.
* Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.
* And much more awaits you...
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