Who You Are You possess a solid foundation in education, articulating effectively both verbally and in writing. You're able to attain NVQ level 2 in Customer Care and exhibit proficiency in IT, particularly with Microsoft Office. Your superior listening skills allow you to empathize with customers while maintaining professionalism, even in challenging situations. Experience in customer interaction and processing payments via phone is crucial, while conversing in Welsh is a plus. You work well independently and in teams, exhibiting creativity, a positive attitude, and adaptability. Prioritizing and managing tasks efficiently is key, alongside compliance with equal opportunity principles and familiarity with Council policies. What the Job Involves As a Customer Support Officer, you will deliver outstanding customer service as the primary contact point. Tasks include addressing and resolving inquiries, tracking services, and providing detailed answers adeptly. You'll maintain the reception area, handle payments, and support services like tramway and waste management. Duties extend to stock reconciliation, pursuing unresolved issues, and adapting to a dynamic environment. Building positive relationships within and outside the organization is vital, with compliance to Health & Safety regulations, policy adherence, and safeguarding duties. Flexibility is essential, with readiness for diverse tasks and necessary travel for meetings or training sessions.