Details of the role:
* Senior Software Engineer - Customer Support - (Real-time systems)
* 6 month contract
* Based near Reading - 3 days per week in office, 2 from home
* £65 p/h
* Must be eligible to achieve security clearance requirements
The Energy Division at ARM is currently recruiting for an experienced Software Engineer to join our client, who are an established Global Leader within Renewable Energy Power Generation.
As a Senior AEMS Software Engineer delivering customer support for the business's digital solutions, your role involves developing solutions to improve products and resolve customer issues related to software, databases, and IT systems.
The engineer will contribute to the product deployment pipeline and ensure a strong process for quality assurance and automation. In this position, the engineer will serve as a technical expert, offering guidance and support to customers on the AEMS Reliance digital solutions.
What your role will look like:
1. Work with customers to gather information, investigate, diagnose, and resolve complex issues.
2. Provide software engineering support for incoming tickets across various modules in the product.
3. Research and troubleshoot issues involving all aspects of the solutions, including but not limited to configuration, user interface, network an...