Sales Support Specialist - German Speaking
Location: Northampton & Hybrid Working
Salary: Highly Competitive - Above Market Average + Benefits
Hours: Full-Time & Part-Time Considered
Are you passionate about delivering exceptional customer experiences? Our client, a prestigious luxury retailer, is seeking a Sales Support Specialist to join their high-performing, welcoming team. This role is key in ensuring the smooth and efficient delivery of services, aligning with their brand values of innovation, trust, and sustainability.
Key Responsibilities:
Customer Service
* Proactively resolve customer inquiries, driving continuous process improvements.
* Deliver top-tier customer service across multiple communication channels.
* Collaborate with global teams to enhance the overall customer experience.
Delivery Management
* Manage home delivery orders with precision and attention to detail.
* Effectively manage customer relationships and resolve conflicts.
* Optimize delivery routes for cost-effectiveness and efficiency.
Sales Support Coordination
* Accurately input sales orders into Salesforce and JDE systems.
* Resolve customer inquiries promptly and efficiently.
General Administration
* Provide cross-functional administrative support.
* Serve as the first point of contact for incoming calls, directing inquiries as appropriate.
Brand Ambassador
* Represent the company brand with integrity, professionalism, and trustworthiness.
* Build strong relationships with both internal and external stakeholders.
* Ensure adherence to efficient processes and practices, meeting customer needs effectively.
Qualifications & Experience:
* Previous customer-facing experience is essential.
* Fluent or business-fluent in German.
* Experience in the luxury retail or logistics sectors is desirable.
* Experience in a process-driven sales role is also beneficial.
* Proficiency with Salesforce (or similar CRM) and Excel is a plus.
* Positive attitude, adaptability, and a willingness to learn.
This is an exciting opportunity to join an outstanding team within a prestigious luxury brand.
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