Job summary An exciting opportunity has arisen for a highly motivated individual to join the Neurosciences Waiting List Office. You must be extremely organised with meticulous attention to detail, you will liaise at all levels with clerical, medical and nursing staff. You must be PC and PAS literate, knowledge of Microsoft Office and waiting list procedures would be beneficial but not essential as full training will be given. The post is critical to support the provision of a full, efficient and effective waiting list administrative service whilst being committed to meeting the national targets within the 18 week RTT pathway. To facilitate these aims, you will be responsible for ensuring that the principles of the treatment targets are embedded within the processes employed at every stage. Interview Date: 12 February 2025 37 hours 30 minutes/week You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE Main duties of the job You will work alongside the Senior Waiting List Co-ordinator carrying out duties which will include, but not limited to; data entry, making and receiving telephone calls, scheduling of outpatients and elective admissions, reallocating theatre lists, validation of waiting lists, validation of 18 week wait pathways, communication with patients and other hospital staff around admissions and waiting times. About us Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: o Freeman Hospital o Royal Victoria Infirmary (RVI) o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) o Newcastle Dental Hospital o Newcastle Fertility Centre o Northern Centre for Cancer Care, North Cumbria o Northern Genetics Service o Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Date posted 22 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 317-2024-50-41-DR-A Job locations Royal Victoria Infirmary 317 02 Royal Victoria Infirmary NE1 4LP Job description Job responsibilities The Waiting List administrative service contributes towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Information management and data quality is essential to ensuring effective management of waiting lists. The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Job description Job responsibilities The Waiting List administrative service contributes towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers. Information management and data quality is essential to ensuring effective management of waiting lists. The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility. Patient confidentiality must be observed at all times. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Person Specification Skill Essential Good communication skills Problem Solving Skills Ability to meet deadlines Excellent Organisational and time management skills Keyboard Skills High Level of accuracy and attention to detail Desirable Analytical and Numerical skills Experience Essential NHS administration experience eRecord Desirable Operational Experience of Waiting List Management Processes Knowledge Essential Educated to GCSE level or equivalent qualification/ experience PC & PAS literate Desirable Knowledge of Microsoft Office (incl. Excel, Word & Outlook) NHS Waiting List Management Definitions Understanding of the NHS Constitution and NHS Operating Framework Knowledge of Trust e-Record system Person Specification Skill Essential Good communication skills Problem Solving Skills Ability to meet deadlines Excellent Organisational and time management skills Keyboard Skills High Level of accuracy and attention to detail Desirable Analytical and Numerical skills Experience Essential NHS administration experience eRecord Desirable Operational Experience of Waiting List Management Processes Knowledge Essential Educated to GCSE level or equivalent qualification/ experience PC & PAS literate Desirable Knowledge of Microsoft Office (incl. Excel, Word & Outlook) NHS Waiting List Management Definitions Understanding of the NHS Constitution and NHS Operating Framework Knowledge of Trust e-Record system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Royal Victoria Infirmary 317 02 Royal Victoria Infirmary NE1 4LP Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)