Organisation: A global market leader in food production. The organisations products are available in more than 120 countries around the world. Production takes place at over 16 locations worldwide and they employ more than 7,000 people. The food range continues to be exciting, with new products joining the familiar range of favourites on a regular basis. A household name that enjoys a family culture. They are renowned for looking after their staff by creating a positive and rewarding culture. You will have the opportunity to develop here and be trained further an IT and Network focused employee. Job security, personal development and job satisfaction await the chosen candidate. A 100 year old company, that understands the value of it’s people. The chance to develop your networking skills will be on offer within this role. The role is varied across the IT Engineering duties listed below but for a candidate that enjoys working with Networks, then this could be the ideal opportunity for you. Benefits:
* Salary up to £35,000 per annum – with regular reviews and incremental salary / positional improvement *based upon performance
* 28 days holiday plus bank holidays
* £200 payment for on call (1 in 4 remote on call and only after month 2 of employment)
* £paid for on call per hourly rate
* Co phone & laptop
* Co car to be used for dual site visits (within nearby locations)
* 5 day working week (early finish Fridays at 12 noon)
* 4% pension
* Death in Service
* Training inc possibility of certified training
Purpose of the Role: Working in a fast paced environment with time critical solutions required, this role is to support all areas of the business to ensure effective IT solutions are in place at all times. Key Accountabilities and Responsibilities:
* Supporting the end user base with 1st/2nd/3rd line incident tickets
* Project Management work
* Supporting key business systems
* Performance management of business systems
* Performing hardware and software maintenance/upgrades where needed
* 3rd party Supplier management
* Documentation of software/systems
* Part of an on call, 24-hour team rota, providing cover on nights and bank holidays.
* Maintaining a high degree of customer service
Qualifications / Experience:
* Microsoft Windows Server Management (2012/2016/2019)
* Desktop PCs and Operating systems (Windows 10/8/7/XP).
* Active Directory, Group Policy, DNS, DHCP
* Networking and firewalls including VLANs, trunking, content filtering and application rules
* Cisco VOIP Telephone installs and maintenance
* Virtualisation technologies including Hyper-V and VMware vSphere
* Backup/DR technologies including Veeam
* ERP / Business Process Knowledge
* IT Security - Desktop/File & Folder/Network/Internet
* Retail EPOS experience
* Advanced hardware / Software diagnosis and fault finding skills
* Working under own initiative
* Flexible working hours, required to work out of hours
* Recording problems and their solutions for future reference
* Training users on new systems or software applications
* At least 5 years’ experience in a similar role
* Highly motivated team player with the skills and ability to manage changing priorities
* Liaison with third parties to seek solution
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