Job Purpose
To manage resources to successfully deliver safe, high-quality complex care services to the people we support. To develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individuals, and to apply the tools of person-centred planning, review and team development, embedding a quality assurance framework at a service level
Principal Acountabilities
To follow the principles of person centred approaches in all areas of operation
To be responsible for assessment, planning, monitoring and reviewing of individual support
To ensure appropriate information is captured, reported and analysed
To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times
To ensure that staff skills, gifts, qualities and strengths are put to best use
To manage the recruitment of staff
To co-ordinate and deploy staff resources efficiently and effectively
To develop and maintain a customer focussed ethos at all times and to ensure excellent working relationships with other professionals
To ensure all staff receive appropriate levels of support through on the job coaching, regular supervisions and appraisals
To ensure staff training and development needs are identified and met, liaising with the Clinical, PBS and Autism teams as appropriate
To organise and facilitate positive and productive team meetings
To promote and nurture good practice
To ensure practice in line with company policy, procedure and legislation
To ensure the service delivery meets the required safety and quality standards
To promote community connections
To ensure that all internal and external reportable events are appropriately managed and resolved
To evidence quality service delivery
To assist the Area Manager/Registered Manager in effective resource management
To ensure that staff develop positive relationships with the people we support
Work with the complex care teams to deliver what is important to the people they support and what they want for the future, actively supporting individual outcomes
To keep the people supported and those important to them central in the planning and review of their service
Demonstrating the principles of person centred practices
Acting as a positive role model and coach to the complex care teams
Be required to be actively involved in out of hours support as part of an on call rota
ResReponsibilities common to all managers
Demonstrate good judgment and sound decision making by reflecting an appropriate situational awareness, understanding of context and making informed choice when reaching decisions.
Lead and promote initiatives that support our organisational aim to be socially and environmentally responsible.
Lead and support initiatives/projects that promote the use of technology.
Establish, maintain, and develop professional working relationships with colleagues and external partners.
Contribute generally to the development of quality services.
Uphold the values, mission and vision of AFG at all times.
Adhere to AFG policies and procedures and to operate within the law at all times.
Demonstrate continuous professional development, encouraging others to do the same and to operate within the AFG performance management framework.
Work effectively with others to ensure the best outcome for the people supported.
Comply with Equality and Diversity policy.
Comply with Code of Conduct.
Work flexibly in accordance with organisational need.
Travel within the operational and business area of AFG.
Hold team meetings and disseminate corporate messages, feeding back issues and recognising staff achievement.
Comply with AFG recruitment and selection policy and process.
Act with integrity and transparency at all times.
Qualifications & Training
NVQ or QCF Level 3 in Care / Management, or equivalent, or a willingness and ability to complete such a qualification during a set time period
Training in person-centred practices; planning, review, team development
Training in complex care skills such as tracheostomy care, spinal injury, acute brain injury, oxygen therapy and ventilation support, autism, learning disability, epilepsy, Downs Syndrome, Prader-Willi
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .