Do you have a strong customer services / sales background? Do you like resolving customer queries? If so, then this is the perfect position for you!
Based in a friendly team environment you will play a crucial role to many customers by providing a technical telephone support service. This includes delivering first-line support, triaging and resolving complex customer enquiries promptly and efficiently. If a fault cannot be repaired over the phone, you will be responsible for ordering the parts required to repair and dispatching a technician within agreed service levels to the customer site.
This global company in Ely offers a dynamic and supportive environment alongside a great work atmosphere.
Hours: 37.5 hours per week, 8.30am – 5pm.
Hybrid working: 3 days in the office and 2 days at home.
Duties & Responsibilities of the Customer Support Advisor:
* Provide an efficient and effective telephone support service for customers, ensuring that internal and external queries are dealt with promptly and efficiently to build, maintain, and develop customer relationships which exceed expectations.
* Utilise troubleshooting and diagnostic skills to try to resolve technical problems
* Ensure that fault call visits are scheduled effectively, ensuring all workload is allocated to maximise productivity and minimise costs.
* Chase and investigate any issues regarding job completion
* Liaise with technicians, contracts, account managers and finan...