Field1 Job Title: Quality Monitorting Officer Starting Salary: £33,366 progressing to £36,124 Hours: 18.5 Location: Stevenage Contract Type: Permanent Directorate: Adult Care Services About the team The Provider Monitoring and Assurance team is responsible for assuring the council and wider system partners that services commissioned across Adult Social Care are high quality, safe and effective, supporting individuals to meet their outcomes in line with Hertfordshire's Connected Lives approach. We utilise a web-based platform called PAMMs to support in this work. We are recruiting for a Quality Monitoring Officer within the Provider Monitoring and Assurance Team This is an exciting opportunity to work for Hertfordshire County Council, and benefit from the training and career progression opportunities that come with working for a large organisation. You will be joining an open and passionate team who ensure high quality care and support services are at the heart of everything we do. Ensuring that individuals can share their views and shape future service provision is essential to this which puts the Quality Monitoring Officer role as a pivotal part of the wider monitoring process Our work entails: Ensuring providers continue to deliver high quality care and support services across Hertfordshire Services give people choice and control People are confident the care and support they receive will be of high quality and they will be treated with dignity and respect Consistent approach to monitoring across all service types Clear expectations of approach to quality and safety for the Provider market HCC fulfils it's Care Act duty to facilitate a diverse, sustainable, high-quality market for the whole local population PAMMs audit and assessment aligns to the contractual standards. About the role This role will primarily focus on the team's work with individuals who use commissioned homecare services. The views of individuals who have homecare support is crucial in our quality monitoring & assessment of services. However, there may also be a requirement to work across other areas of the team's work, as needed. This role will: Ensure that the individuals voice and that of carers is captured throughout the PAMMs assessments for commissioned services, focussing on Homecare and Carers Breaks service provision. Ensure the monitoring of services is completed in a timely manner. The individual will be responsible for e ngaging with an agreed % of people to share their views and experience of the service through asking key questions as part of the PAMMs process. Be part of the team responding to areas of concern raised by individuals, carers, health partners, operational & commissioning teams and CQC. Reporting good practice - celebrating success. About you Essential: Having a passion for ensuring the individuals voice is heard and can shape services and ensuring high quality care and support is available is essential. Excellent communication skills, using a variety of mediums, Telephone, Microsoft Teams, Emails, Whatsapp. Confident with IT as use of other file management systems will be required Excellent writing and presentation skills. Experience of engaging with people who use services and/or unpaid carers. Able to work proactively alone (when working from home / office) and collaboratively with the team. Able to travel to locations across Hertfordshire, with access to a car, to attend meetings and complete monitoring visits with service providers. excellent organisational skills, and will be able to plan their own workload, working closely with the wider monitoring team to contact individuals in line with the agreed PAMMs programme as well as the flexibility to make additional calls should requests come in. An understanding of Safeguarding principles Desirable: Experience of working in health or social care. Knowledge of Quality Assurance processes. Contracting or commissioning experience. Stakeholder engagement, which can include focus groups, tenant/carers meetings. This role provides an opportunity to be part of a friendly team working to ensure that the individuals voice is heard. You will have the opportunity to influence positive outcomes, by listening to the voice of the individual and sharing your findings. The role is pivotal to the monitoring of Homecare Services to ensure HCC assesses contracted providers against expected contract standards This job role is within the Health and Social Care, Level 9 job profile. Please locate this via: Job Job profiles - Health and social care To hear more about this opportunity please contact Bryony.Morrishertfordshire.gov.uk for an informal discussion about the role. Interview Date: TBC Benefits of working for us How to apply As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post. English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.