Engineering Administrator
Sheffield
Salary: up to £27k
Monday - Friday 8am - 5pm onsite
25 days holidays + Bank Holidays
A fantastic opportunity has arisen for an Engineering Administrator to join a fast-paced environment. Working for a business who are specialists in designing, installing critical access and safety equipment. Responsible for critical support to a small busy team, in a highly competitive market, the provision of accurate data and a customer-centred approach are key.
Key Responsibilities:
1. To receive, action and direct telephone calls, mail and email requests for information, service or support in a timely, professional, courteous and customer-focused manner.
2. To update customer portals with required documentation once work has been undertaken thereby facilitating payment.
3. Raise Purchase Order requests, liaise with Finance and submit orders to suppliers when requested.
4. Hiring of equipment and booking of access machinery including arranging delivery.
5. Dealing with certifications and assisting the Labour controller in the weekly planning and covering for absence and holidays where necessary.
6. Ordering essential job parts, completing weekly engineers job packs in a timely manner and compiling and issuing RAMS to engineers and customers.
7. Inputting information on spreadsheets and processing payments for parking fees, ad hoc purchases, postal/carriage etc.
8. Booking and managing overnight hotel accommodation and parking (as required) for the Engineers working away from home and were requested by the Operations team to make the necessary arrangements.
9. Collating and processing engineer expenses including purchase orders relating to engineer purchases.
10. Ensure electronic and paper files are well organised and accurately maintained.
11. Organise the retention and archiving of paperwork that must be retained for safety and financial reasons.
12. Processing customer renewal orders, data entry and assigning tasks as applicable on Clarity.
13. As a member of a small team, provide administrative support to others in the wider team as directed.
Key Requirements:
1. Proven experience in a similar role (service orientated with field-based personnel and national customers), will consider engineer coordinator, transport planner, transport coordinator, route planner or similar experience.
2. Strong IT skills, including MS Outlook, Word and Excel.
3. Excellent communication and organisational skills, with proven experience of accurate information and systems maintenance.
4. Excellent attention to detail.
5. Professional, customer-focussed manner, helpful and supportive to colleagues.
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