Summary
An exciting opportunity has arisen at The Heath Surgery in Bracebridge Heath for a bright, enthusiastic person to join their team and become their new Customer Service/Receptionist Apprentice. The successful candidate will provide excellent customer service to all patients and support to the administration team.
Wage
£14,526.20 a year
Overtime may be available.
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:00 - 18:00. Rota Basis.
37 hours a week
Possible start date
Monday 14 April
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties will include, but will not be limited to:
* Booking appointments
* Signposting patients
* Receiving deliveries
* Processing clinician’s tasks and requests
Where you’ll work
SOUTH PARK & THE HEATH SURGERIES
LONDON ROAD
BRACEBRIDGE HEATH
LINCOLN
LN4 2LA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LINCOLN COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Level 2
* A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
* This is a predominately work-based programme with College attendance required once a month
* All learning will take place at the candidate's place of employment/College and within their contracted working hours
More training information
Course outline:
Requirements
Desirable qualifications
GCSE in:
* English and Maths (grade Grade A*/9 – C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
DBS check required. Blue light card available.