The Role
As a Learning and Development Coordinator, you will work within the People, Talent & Culture Team to lead employee learning and development across ZTP. You will work cross-functionally to understand ZTP's learning needs before designing and delivering corresponding development programs in a multitude of learning formats, including a mentor program.
Additionally, you will be responsible for Performance Management, which monitors past performance, but also couples that with Performance Development, which focuses on ongoing and future performance.
Outcomes
1. Design and deliver an effective learning program, developed from the baseline existing program.
2. Develop and operate a clear needs assessment and reporting structure to monitor success.
3. Foster a culture of coaching and learning within ZTP to drive engagement from all stakeholders.
4. Continuously drive learning & development within ZTP, enabling us to achieve our goals and objectives.
5. Handle unexpected L&D situations to the benefit of the company's outcomes and values.
6. Enable the success of all ZTP employees.
Main Duties and Responsibilities
Learning Program Facilitation, Design & Delivery
1. Develop, implement, and deliver engaging learning programs, workshops, and training sessions (both online and in-person).
2. Collaborate with department heads to identify training needs and create tailored learning solutions.
3. Support the design of e-learning modules, using Learning Management Systems (LMS) and other digital tools.
4. Facilitate and at times deliver leadership development training.
Needs Assessment & Analysis
1. Conduct training needs assessments (TNA) to identify skill gaps and development opportunities across the organization.
2. Analyse employee performance data and feedback to evaluate the effectiveness of learning initiatives.
Content Creation & Management
1. Create training materials, including presentations, guides, and job aids.
2. Maintain an up-to-date library of learning resources and ensure content is relevant and accessible.
Stakeholder Engagement
1. Partner with internal stakeholders (HR, department heads, senior leaders) to align L&D initiatives with business goals.
2. Serve as a point of contact for employees seeking development opportunities.
3. Design and create mentoring and coaching programs that support and contribute to employee growth and fulfilment.
4. Provide coaching and mentoring to individual employees.
Evaluation & Reporting
1. Measure the impact of training programs using surveys, assessments, and feedback mechanisms.
2. Prepare regular reports on training activities, participation rates, and ROI for senior management.
3. Use data to make recommendations about alterations to the L&D approach that may deliver greater results.
4. Collaborate and work cross-functionally with all departments and teams across ZTP to build and maintain meaningful relationships.
Continuous Improvement
1. Stay up to date with L&D best practices, industry trends, and new learning technologies.
2. Recommend innovative learning solutions to drive a culture of continuous improvement and lifelong learning.
3. Influence and develop leaders to promote a performance culture through effective utilization of tools such as Talent Planning, including Career Planning Partnership and Performance Reviews.
Strategy, Vision, Objectives & Operations
1. Ensure the ZTP's culture and brand are visible and consistent in training and development services.
2. Conduct a skills and capability assessment/building a skills and capabilities portfolio for the Company.
3. Develop a coaching culture across ZTP.
Essential Knowledge Requirements
1. Career Development & Progression
2. Talent Trends & Labour Markets
3. Expertise in high potential development
4. Aligning business strategy with the organisational, departmental and employee training and development needs
5. Managing the development and implementing a professional growth programs
Desirable Knowledge Requirements
1. Energy Industry Knowledge
Essential Skills & Abilities
1. Proactive and think outside the box
2. Good presentation skills
3. Excellent verbal and written communication skills
4. Excellent listening and reflective skills
5. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
6. Excellent organizational skills, attention to detail and time management
7. Problem solving and using initiative to solve any issues
8. Works well under pressure
9. Critical thinking and problem-solving
10. Strategic thinking
11. Active listening and reflective skills
12. Curious
13. Attention to detail
14. Excellent communication and influencing skills
15. Build and manage interpersonal relationships at all levels
16. Flexible
17. Strong team player
18. Collaborative
19. Build meaningful and rewarding relationships
20. Seek to understand and a good listener
21. Emotional intelligence
Essential Experience Requirements
1. 5+ years experience in roles responsible for high potential development, leadership development, senior level group facilitation, organisational development or related areas
Essential Education & Qualification Requirements
1. L&D Qualifications CIPD Level 3 & 5
2. Bachelor's degree in Organisational Development, Human Resources or related field required
Desirable Education & Qualification Requirements
1. L&D Qualification CIPD Level 7
2. Equivalent combination of education and related experience
Other Characteristics
1. Willingness to accept other duties as assigned
2. Ability to travel and to work overtime as needed
3. Must be able to work with sensitive and highly confidential information
Personal Qualities
1. Personal style that is in line with the ZTP culture, values and behaviours
2. Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business
3. Structured problem solving, analysis & methodical mindset
4. Self-motivated individual with initiative to prioritize workloads and tasks
5. Commercial awareness
6. Patient
7. Creative
8. Positive attitude to continuously improve
9. Manage multiple projects at the same time
10. High degree of independent judgment
11. Resilience and adaptable to change
12. Positive attitude
ZTP Company Benefits
1. Competitive Compensation Package
2. 25 Days Annual Leave plus Bank Holidays
3. Vision Reimbursement
4. EAP with Health Assured
5. Flu Vaccine Reimbursement
6. Nursery & Childcare Salary Sacrifice Scheme
7. Pension
8. Family Friendly Policies
9. Remote Working
10. Flexible Working Options
11. We Work Office Membership
12. Quarterly Team Get Togethers
13. Recognition Scheme
14. Referral Scheme
15. Cycle to Work Scheme
16. 1 Day Paid for Volunteering to Support Local Community
17. Home Office Set Up
18. Travel Expenses Reimbursed by ZTP
19. Learning & Development Opportunities
20. Career Pathways & Promotion Opportunities
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