Department: Respiratory Sales & Marketing
Job Type: Leased Employee
Contract Type: Permanent
Location: Manchester, GB
Job Purpose
• GPs, Practice Based Nurses, Practice Based Pharmacy, Health Care Assistant and other relevant decision makers.
• GP Practices
• Primary Care Networks/Practice Clusters
Key Customers & Target Accounts
• Respiratory portfolio
• B’Corp & Sustainability – shared agendas
* Strong understanding of the NHS and customer priorities.
* Track record of delivering consistent sales results in accordance with set targets.
* Advanced selling skills and presentation skills.
* Robust clinical and market knowledge.
* Effective planning skills, through Key Account Management techniques.
* Business planning skills, including the ability to produce business proposals/cases as required.
* Strong interpersonal skills with an ability to develop long-term relationships across key customer groups.
* Critical reasoning skills: capable of interpreting and subsequently using available data sources to enhance the effectiveness of customer planning.
* Robust IT skills.
* Full UK driving licence (with no more than 6 penalty points for new entrants).
* ABPI examination or working towards.
Profile
* Chiesi’s single point of contact for the customer, guiding them to key functions within Chiesi e.g. education, medical support, co-creation partnerships, value add opportunities.
* Chiesi’s Ambassador for Voice of the Customer (listen, learn and act by responding to customer needs and feedback).
* To successfully promote Chiesi Respiratory portfolio, in collaboration with our customers.
* To implement the UK marketing strategies.
* Development of account plans for target PCNs, practice clusters and individual practices.
* Development of customer partnerships, enabling Chiesi to be a respiratory partner of choice.
* Pioneer both digital and face-to-face interactions, embracing new technology and platforms by utilising customer insights.
* Empathising with our customers and recognising their challenges and work to support appropriate co-created solutions e.g. collaboration opportunities including service offerings, co-created projects and medical education.
* Tailoring the Chiesi respiratory portfolio to the customer agenda.
* Deliver KPIs, including (but not limited to) Sales, NPS, Project Delivery, Customer Satisfaction.
* Adhere to the ABPI Code of Practice and Chiesi’s policies, procedures and Company Values.
* Contribute and support the UK Affiliate in pursuit of its B Corp credentials.
• Project Management and Account Planning
• Strong interpersonal skills at all levels both externally and internally
• Analytical skills
• Strong decision making
• Affinity for digital media
• High levels of empathy
• Excellent In Call Quality
• High Level of Disease and Product Knowledge
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