Job Description
Mervyn Stewart is an expanding, successful, family owned Motor Retailer operating at four locations across Belfast, Bangor and Newtownards.
We currently have an exciting and exceptional opportunity for a pro-active and enthusiastic Aftersales Manager to join the Mervyn Stewart team looking after both MG and Skoda at our branch in Conlig. A proven track record in Aftersales Management will be needed with a minimum 2 years experience in a similar role within a franchised car dealership. Excellent communication, organizational and team building skills and a high level of commercial awareness will be required.
In every aspect of our retailing, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible AfterSales experience.
Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About The Role
Role and Responsibilities
Leading the team to achieve business objectives
Coordinating the team to develop and implement the business plan
Manage all aspects of the ‘Customer Experience’ to ensure consistent delivery of exceptional customer care.
Ensure daily operation of the Aftersales Department in line with Franchise Operating Procedures
Lead the team to succeed, continuously looking for areas to improve performance and refine process to maximise efficiency and effectiveness.
Collect, monitor and communicate management information to improve performance within the Aftersales Department.
Coaching and mentoring the team
Effective communication within the business
What we offer
A competitive industry salary (Basic salary £) with uncapped bonus opportunities
Company car
Company Pension Scheme
Manufacturer training and development programme
Our benefits include:
* 30 days holidays (inc stats) increasing with long service
* Health, Wellbeing and Discount Shopping Membership
* Employee discounts
* Long service recognition
* Staff celebration events
* Company awards
* Company culture of recognition and inclusion
Mervyn Stewart is so much more than a place to earn a pay cheque and we want you to be a part of it. We are always growing on our journey and always striving for the best, both for our customers and our staff.
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.
Skills Needed
Compliance, Sales, Managerial / Operational, People, Financial
About The Company
Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Skoda, Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.
Company Culture
At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with 3 manufacturers Skoda, Suzuki and MG across 4 locations with our head office based in Belfast. At Mervyn Stewart we focus on detail, on customer service, on value and respect for the employee not just the customer.
Desired Criteria
* Knowledge of Warranty Procedures
Required Criteria
* Minimum 2 years' experience in a senior position within a Franchised car dealership Aftersales Function
* Effective operation of Dealer Management Software
* Excellent customer service record
* Demonstrate ability to be a great team player
* Great communication skills, verbal & written
* A full and valid UK driving Licence
Closing DateTuesday 8th April, 2025