Value Stream Analyst Coalville (Hybrid working) £41,911 - £46,568 per annum Permanent Full time (35 hours per week) About us Emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. The role We are looking for a Value Stream Analyst who will drive operational excellence within our social housing services. In this role, you will analyse and optimise business processes to ensure efficient, cost-effective, and tenant-focused service delivery. Working closely with teams across the organisation to streamline workflows, integrate digital solutions, and support the continuous improvement of our housing operations. You will be conducting in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support, and recommending and designing process enhancements that streamline operations, reduce costs, and improve service quality. Working with external partners, contractors, and regulatory bodies to ensure process improvements meet compliance and customer expectations, you will analyse performance metrics (e.g., tenant satisfaction, repair times, rent arrears) to measure the effectiveness of current processes and proposed changes. The Value Stream Analyst will assist in the planning and execution of process improvement projects, ensuring they are delivered on time and within budget, and ensure all process changes comply with UK social housing regulations, data protection laws, and health and safety standards. About you The successful candidate will have proven experience in business process analysis, ideally within social housing, local government, or a similar public service environment with professional certifications such as Lean Six Sigma Green/Black Belt and Agile. We are looking for someone with the ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements. You will be skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve them and have the ability to build relationships with a wide range of stakeholders, both internal and external, at various levels of the organisation. Company Benefits Our generous package includes: Competitive salary 34 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time) Contributory pension scheme Flexible working A wide range of training and development opportunities (we are an Investors in People accredited organisation) For further information, please find attached the Job Description. We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application. Please note: We do not hold a sponsorship licence and would not be able to support sponsorship on any of our roles