SENIOR PROPERTY MANAGER POSITION AT PREMIER ESTATES
LOCATION: Ideally based South of England
WORKING HOURS: Monday to Friday 0900 - 1730
SALARY: Competitive
CONTRACT: 12 Month Maternity Contract
ABOUT US
Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principle of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
BENEFITS
* Day off on your Birthday
* Free staff events
* Westfield Health cash back plan, with surgery options
* 25 days holiday, plus the option to buy extra holiday
* Christmas closure
JOB DESCRIPTION
Responsible for ensuring complete and effective operational management of a portfolio of residential developments, whilst line managing, training and advising Development Managers and other site-based staff in their duties.
To assist the Associate Director as required, and in the absence of the Associate Director, to provide mentoring, training and advice to others within the department. To work with other SEMs in the effective provision of mentoring, training and advice to Development Managers and site-based staff across the team, and to support the Associate Director as required.
Portfolio Management
* Ensure that correspondence, emails and telephone calls are responded to within the timeframes set out within the Customer Service Charter.
* Visit schemes within the portfolio on a monthly basis, and additionally as necessary.
* Provide bespoke monthly updates to each scheme within the portfolio, promoting and demonstrating good management.
* Liaise with RMC directors, RAs, residents, contractors and third parties regarding proactive and reactive maintenance, and regarding any other important matters.
* Action and progress repair and maintenance requests/observations through to completion, updating all parties as necessary throughout.
* Monitor the performance of regular routine contractors (e.g. grounds maintenance, communal area cleaning and window cleaning), taking necessary action where contractor efforts are lacking.
* Recognise, log, monitor and complete insurance claims, liaising with all necessary parties throughout.
* Plan, specify, tender and oversee cyclical maintenance projects, major repairs and routine contracts, monitoring through to completion and liaising with all necessary parties throughout.
* Be familiar with and able to interpret individual leases and transfer agreements and be able to confidently provide advice accordingly.
* Be familiar with Company, Landlord & Tenant, and all Health & Safety Legislation affecting the business, recognizing the need to escalate concerns and incidents.
* Familiarity with statutory codes including those of RICS and ARHM and the requirements of ARMA-Q.
* Assist in the audit of service charge accounts at scheme financial year end, ensuring accuracy, and liaising with RMCs, RAs and clients as required during the approval process, always recognizing the associated legislative time constraints.
* Prepare a service charge estimate for each scheme in advance of the financial year start date, allowing time for RMC, RA and client approval as required, always recognizing associated time constraints.
* Arrange, give notice, attend, chair and minute AGMs, EGMs, and other resident meetings, ensuring that statutory meetings are conducted in accordance with company law.
* Regularly liaise with the Credit Control team in order to understand and instruct in regard to the collection of service charge debt across the portfolio.
* Review, query and ultimately approve contractor invoices in accordance with company policy, ensuring prompt payment and query resolution.
* Recognise the expected standards of Premier Estates in terms of scheme presentation and compliance and ensure that such standards are maintained and insisted upon at all times.
* Produce quality reports as required by freehold clients, ensuring that the efforts and achievements of Premier Estates, and individuals, are promoted within.
Management of Development Managers and site-based staff
* Provide support, advice and training to Development Managers and site-based staff within the team.
* Ensure that all Property Management duties and general duties undertaken by Development Managers and site-based staff are done in a compliant and effective manner.
* Assist with the implementation of training for procedures as required, in consultation with the Associate Director.
* Ensure Development Managers and site-based staff are motivated and managed to ensure effective operational performance, time and task management and effective communications.
* Provide support to Development Managers and site-based staff in achieving deadlines.
* Gauge workload constraints and difficulties and feedback to the Associate Director accordingly.
* Ensure compliance with health and safety legislation.
* Gauge contractor performance throughout the department.
* Provide support to Development Managers when planning, specifying, tendering and overseeing cyclical maintenance projects and major repairs.
* Ensure regular attendance at DM schemes for the purpose of assessing standards.
* Promote full adherence to Premier Estates specifications and policies.
* Liaise with Development Managers and site-based staff to ensure that training needs are brought to the attention of the Associate Director.
* Deputise for the Associate Director when necessary.
* Consider and generate innovative ideas for bettering current procedures.
* Provide assistance to Development Managers when liaising with RMC directors, RAs and clients.
* Review and approval of AGM minutes for Development Manager.
* Approval of all accounts letters for Development Manager.
* Provide assistance to Development Managers at AGMs, RA meetings, or any other meetings.
* Manage the production and review of Freeholder Reporting to all Freehold clients.
General
* Other general duties as required from time to time commensurate with the management of Premier Estates' portfolio.
Please Note: You will be provided with the relevant guidance and support to be successful in the role.
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