Cloud Operations Engineer
To £35,000 + Paid days off for study + much more!
Summary
Do you want to work for a Microsoft first/Cloud First Managed Service provider and a recognised leader in helping companies transform and innovate. They have a wealth of knowledge and experience, and help organisations both large and small (100-10,000+ users) with the successful deployment of the right technology to unlock their potential. It’s in their DNA to go that extra mile to ensure the success of their clients.
As a Cloud Operations Engineer your day to day will involve:
* Proactively monitoring infrastructures, systems, networks and business processes (and third-party portals such as Microsoft) and system alerts using industry standard monitoring technologies to ensure adherence to customer service levels
* Undertaking investigation and remediation following predefined processes in response to alerts and reported issues to minimise customer impact.
* Analysing customer capacity and proactively remediates where required and/or notifies service Management.
* Providing customer communication upon issue identification, and regularly update the customer until the issue or problem has had a workaround, been neutralised or remedied.
* Continually evaluating, refining, alerting and monitoring of solutions and infrastructures to ensure this evolves, and makes recommendations on improvements.
* Working collaboratively with Cloud Services and Cloud Solutions Teams to ensure seamless service transition.
* Escalating to the Cloud Services team where no process or known resolutions to an issue is known.
* Proactively manage patching in line with policy to ensure our clients are appropriately protected against vulnerabilities and report on compliance.
* Proactively managing anti-virus software and security patches in line with policy to ensure our clients are appropriately protected against security vulnerabilities and report on compliance.
* Monitoring the success and efficacy of backups and resolving related issues and report on compliance
* Undertaking ad hoc technical activity to support the wider business.
* Providing cover for support calls during shifts that occur outside of the normal Centrality Service Desk support hours.
* Supporting Business reporting (License audits, Connect Audits, customer capacity/uptime reporting)
* Working in accordance with documented quality procedures
* Taking personal responsibility for development of skills to ensure these remain up to date and relevant.
Qualifications, Skills & Experience
* Prior monitoring experience of monitoring mission critical infrastructures
* Attentive with excellent written and verbal communication skills
* Accuracy and attention to details
* Knowledge of Servers & VM, networking and centralised management
* Basic knowledge of PowerShell scripting
* M365 Fundamentals and Azure Fundamentals (AS-900 & MS-900)
* Working towards Azure Administration AZ-104
* Knowledge of Azure Monitor
* CCENT and working towards CCNA.