Harte Recruitment is excited to partner with a well-established company in the Cambridge area that provides management services for the residential property investment sector. As their portfolio expands, they are seeking a motivated N ew Build Customer Services Manager. The Package £26,000 to £32,000 basic salary per annum DOE Fully remote with site visits required, Monday to Friday, 09:00 17:30, no weekends! Performance related company bonus Ongoing training and development opportunities, fully funded and encouraged by the company Company social events Health cash plan Company mobile phone laptop 25 days annual leave bank holidays Paid mileage ( 45p per mile ) As a New Build Customer Services Manager, you'll be at the heart of an exciting, fast-paced role, overseeing the handover inspections of new build properties, managing tenancies, coordinating essential repairs, and liaising with third-party aftercare providers to ensure swift resolutions. Youll also be delivering exceptional customer service to valued residents The New Build Customer Services Manager Role Act as the primary on-site contact, fostering strong resident relationships Oversee new home handovers, inspections, and snagging resolutions Manage tenancies, void processes, and property maintenance efficiently Coordinate with contractors to ensure high-quality repairs and upkeep Conduct weekly site visits, mid-term inspections, and compliance checks Support rent reviews, tenancy renewals, and work with finance teams to maintain occupancy Be flexible with locations and available for out-of-hours support when required The Person Experience in residential property management, maintenance coordination, new homes construction or facilities management ( Build to Rent experience is a plus ) Passionate about delivering excellent customer service and building strong tenant relationships Motivated to develop, progress, and take ownership of responsibilities Full UK driving licence and access to a vehicle ( essential ) Experience using property management systems ADZN1_UKTJ