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Reporting into the Location Manager responsibilities will include:
* Ensuring that the location is clean, pleasant, and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.
Required knowledge & experience:
* Customer service NVQ2 would be advantageous.
* Previous cleaning experience and knowledge is desirable.
* Use of cleaning products in a safe manner.
* Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
* Understanding of data protection, confidentiality, and safeguarding of vulnerable adults.
* Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).
Required skills:
* Well organized with good time management skills.
* Strong interpersonal and empathy skills and a friendly personality.
* Able to work individually and as part of a team.
* Ability to prioritize and plan around customer needs.
Anchor is proud to be an equal opportunity employer. We celebrate diversity through various colleague networks, including LGBT+, BAME, and Disabled groups, which work to promote inclusion, address concerns, and review policies. We recruit, train, and promote without discrimination based on race, religion, sex, gender identity, sexual orientation, disability, age, or other protected statuses. Our core value is respect, and we do not tolerate harassment or discrimination from any colleague, resident, or third party.
Please note: All applicants must already hold the legal right to work in the UK to apply for this role.
Thomas Henshaw Court in Southport offers a caring environment with rooms for up to 43 residents. We pride ourselves on providing 24-hour care, specialized services for the elderly, beautiful grounds, quality catering, and engaging activities.
* Rated Good in all areas by CQC
* Free on-site parking
Anchor – a great place to work
As England’s largest not-for-profit provider of care and housing for older people, our mission is to transform housing and care, ensuring everyone has a home they love in later life.
Being not-for-profit means every penny we make or save is invested back into our residents, facilities, and staff, leading to better care, higher wages, more training, and improved facilities.
A rewarding environment
We support your health, happiness, finances, and career development with various benefits:
Health & happiness
* Gym, fitness, and wellbeing discounts
* Mental health support
* Flexible working options
Finance
* Pension plan with employer contribution between 4% and 8%
* Quick pension transfer services
* Savings, financial advice, loans, and free life assurance
* Discounts on shopping, holidays, phones, and technology
* Ongoing personal and professional development programs
* Leadership online learning resources
* Career progression and promotion opportunities
For our full benefits, visit our dedicated webpage.
We celebrate diversity and inclusion in all our practices. Our networks for LGBT+, disability, and race/ethnicity colleagues work to promote equality, address concerns, and empower members. We are members of Inclusive Employers, a Stonewall Diversity Champion, and signatories to schemes like the Care Leaver Covenant and HouseProud Pledge.
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