Customer Account Manager
Location: Newbury
Salary: £27,000 plus £10,000 commission
Type: Permanent
This role is working for a company that provides e-platform learning solutions to the Care Sector.
The role is to support the Customer Engagement Team to provide exceptional customer experiences to prospective, new, and existing customers. You will manage a portfolio of existing customer accounts, including delivering demonstrations to upskill customers on the product portfolio and selling additional products and customer service.
We are looking for ambitious, tenacious sales professionals who thrive in fast-paced, high-performing sales environments. You will need to be energetic, motivated, and passionate about creating outstanding relationships with customers.
Your customers will be social care providers across the country, including managers of care services, training managers, or HR representatives who recruit colleagues for their care services.
You will be required to successfully reach out to and engage with existing care services using email, phone, and Teams, generate leads and opportunities to demo the services and products, and showcase the many benefits it will bring to their organization.
Main Duties - including but not limited to:
1. Build relationships with existing customers through outbound prospecting using a combination of phone, email, LinkedIn, and Teams.
2. Work alongside colleagues in the Customer Engagement Team to build a strong pipeline of opportunities for all products available.
3. Deliver excellent customer service for new and existing customers via email, phone, and virtually.
4. Understand existing customers' challenges and build solutions to help overcome them.
5. Attend regional and national events to build brand awareness.
6. Deliver demonstrations via Teams to prospective, new, and existing customers to 'bring to life' the products.
7. Undertake research and profiling to source new opportunities and grow existing customers.
8. Win new deals and achieve new business revenue targets.
9. Inspire customers and colleagues to deliver outstanding customer experiences during every step of the journey.
Skills and Attributes:
1. Proven sales experience winning new business customers, working in similar sales, account management, or business development roles.
2. Experience managing sales processes from start to finish - from identifying new prospects, securing initial meetings, carrying out demos to successfully onboarding new clients.
3. Ability to manage solution-led sales processes, tailoring solutions to reflect challenges care services may have in recruiting or training staff.
4. Able to use open-ended questions to identify challenges faced by providers in the Care Sector.
5. Strong communication skills, confident talking to customers of different levels and roles.
6. Able to use initiative and problem-solving skills.
7. Excellent office/IT skills: able to use MS Word, MS Excel, Google/Microsoft Docs, spreadsheets, and email.
8. Strong literacy skills: able to construct and write emails using correct grammar and spelling.
9. Exceptional relationship-building skills, team player, keen to make a difference and grow with the company.
10. Flexible and responsive to changing business priorities.
11. Self-motivated and able to work alone or as part of the Customer Engagement Team.
12. Organized and methodical.
13. Honest and trustworthy.
14. Willing to try new things.
Does this role sound of interest? If so, please contact us by telephone or email your CV - we look forward to hearing from you. #J-18808-Ljbffr