Full-time Customer Service Advisor in Birmingham, offering home working after training, £12 per hour.
Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking for a number of customer service advisors to join the Housing Repairs team within the council. Being the largest leading local authority in Europe, Birmingham City Council is renowned for its expertise in public services and endless opportunities.
Your new role
Housing Repairs BCC has a responsibility to maintain their properties and report emergency or non-emergency repairs in line with the agreements between the council and contractors. Housing repairs also assist and provide information to the Rents department to help tenants keep up with their rental payments and other responsibilities such as council tax. Working hours are Monday to Friday 8 am - 8 pm on a shift rotation basis, with a 15-minute break and a 30-minute lunch break - both unpaid. This is a full-time position. Possible shift patterns include:
1. 8 am - 4 pm
2. 9 am - 5 pm
3. 10 am - 6 pm
4. 11 am - 7 pm
5. 12 pm - 8 pm
There will be an 8-week training period fully in office with an experienced trainer. No annual leave or appointments can be booked within this training period. All candidates will be assessed during training and will be required to complete legal paperwork to access data-protected systems. Once you have completed training and have been signed off by the academy training, you will be able to work from home. Candidates are required to have a good WiFi signal with a suitable workstation for home working in the foreseeable future. Training and support will continue to be available on an ongoing basis.
What you'll need to succeed
The ideal candidate should have strong customer service skills and confidence working independently. Candidates from a call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with working in a fast-paced environment. Staff will be required to cover the full contractual period with no annual leave booked for the first 8 weeks due to the training period. Please apply for this position without a notice period as this is an immediate start position. We will require 2 ex-employer references from your 2 most recent places of employment upon registration, therefore your referees must be contactable for us to take your application forward to the next stage.
What you'll get in return
As the largest leading local authority in Europe, your employment as a customer service advisor will be rewarding as you will take pride in the speed of service within Birmingham City Council. You will receive an employee pension scheme and unlimited progression. You will also receive an hourly rate of pay of £12, in line with the new National Living Wage, which will be paid weekly.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#J-18808-Ljbffr