Department: Golf Closing date: Ongoing Salary: Up to £30,000.00 per year Stoke by Nayland Resort is looking for an experienced Retail Manager to work in our specialist golf and gift shop. Reporting to the Head of Golf & Leisure, we are looking for a dynamic, driven and personable Retail Manager to develop and drive the performance of Pippin, our Resort shop. The successful candidate will have a proven retail background and experience in stock control, controlling costs and delivering departmental profit. They will have a passion for providing excellent customer service and a drive to develop a team to deliver a welcoming and consistent customer service experience. Job responsibilities: Agreeing and achieving budgeted sales for Pro Shop and Pippin goods, golf buggy sales and custom fitting targets. Developing and implementing a comprehensive Sales and Marketing plan to deliver revenue targets. Ensuring the team is fully aware of sales targets and trained to maximise all sales responsibilities and opportunities. Achieving budgeted departmental P&L profit target via management of payroll, Cost of Sales & all other allocated cost lines. Ensuring the team knows the products and activities that deliver the highest profit margins. Achieving a sales value for each sale made that allows, after all direct costs, the appropriate gross profit margin for each sale. Creating an outstanding Customer Journey and experience. Managing the rota, ensuring that the shop is adequately staffed at all times. Managing stock rotation to ensure compliance with food standards. Managing and monitoring customer complaints. Ensuring the team is aware of KPIs and how they are measured. Providing clear Job Descriptions, goals and performance targets to all team members. Effective recruitment of the Golf & Retail team, through collaboration with the Golf Operations Manager. Ensuring compliance with all appropriate legislation. Qualifications or desired skills: SbN team benefits: Opportunities for career progression Excellent rates of pay Discounted golf and leisure membership Discounted hotel rooms Additional information: