Job summary We currently have an exciting opportunity within the practice for a Facilities and Communications Lead. The role will is a senior role within our admin team working cross functionally supporting various teams within the practice. This role will suit a motivated and proactive person, who is looking to develop their career. Main duties of the job This role has three main aspects Facilities management managing the buildings and associated grounds, through scheduled maintenance, servicing and checks as well as planning works and reactive repairs. Support with the IT provision within the practice, including coordinating responses to IT issues using the appropriate helpdesk or contact. Being the main point of contact for IT issues and ensuring all supplies for printers etc are maintained. Patient communications through use of website, social media and newsletters as well as coordination of patient communication in relation to their experience with the practice. Also supporting patients to be able to use the latest technology to access their healthcare records and services. About us Trowbridge Health Centre has approximately 100 staff and is a happy place to work. There is a strong team spirit throughout the organisation. We work together to produce the most efficient processes possible, and every individual is encouraged to be the best that they can. Date posted 14 March 2025 Pay scheme Other Salary £26,045 a year Contract Permanent Working pattern Full-time Reference number A0240-25-0003 Job locations Trowbridge Health Centre Hammersmith Fields Trowbridge Wiltshire BA14 8LW Job description Job responsibilities Job Purpose Responsible for the management of the buildings and associated grounds across both sites, through coordination of planned and routine works and reactive response to repairs and breakdowns. Ensure health and safety is in line with requirements, including fire safety and risk assessment management. Key Responsibilities Facilities Manage the overall services provided within the surgery, through coordination of routine and regular maintenance, servicing and checks. Liaise with contractors and make relevant bookings. Review contracts to ensure best value for money. Keep accurate records of all checks/servicing/maintenance completed, updating relevant IT systems. Maintain an accurate schedule of checks/servicing/maintenance to ensure compliance and to be able to budget. Seek quotes for works or new equipment, comparing providers to ensure best value for money. Manage the maintenance of the building by performing simple repairs or contracting maintenance services as needed. Manage contracts and ensure all contacts coming to an end are reviewed and all viable options are considered for the new contract. Liaise with cleaning contractors to ensure that high standards are adhered to. Monitor the Ground Maintenance Contract to keep the surrounding grounds properly cared for and landscaped. Ensure the security of the building Respond to emergency situations or other urgent issues involving the surgery. To be responsible for fire safety and health and safety. Ensure legislation is followed and write/review/update risk assessments as appropriate. To be responsible for Legionella testing To ensure that all health and safety measures are recorded appropriately and meet with relevant health and safety regulations Complete weekly fire alarm tests at both sites on a weekly basis Maintenance of the car park and to ensure that only relevant staff are parking on site, and monitor use where possible Maintain and keep the asset register up to date at all times for all non-consumables. Ensure policies and SOPs (standard operating procedures) are kept up to date for all aspects of facilities management. IT Be first point of contact for day-to-day IT issues and escalate where required. Be the expert on the IT systems and support with inductions and training as required. Manage the asset register for IT equipment such as laptops. Support patients in the use of IT systems such as the NHS App. Ensure all policies and SOPs are kept up to date. Communications Produce newsletters Keep the website up-to-date and make changes as required Maintain the practices social media feed Coordinate the administration in relation to customer complaints and liaise with the complaints lead and manager on a regular basis. Collate feedback in relation to the patient experience and share the feedback. Ensure all policies and SOPs are kept up to date. The above constitutes the main responsibilities of the post and may be subject to change, to meet the needs of the Practice. Employees can be asked to undertake other duties as felt appropriate by the employer. Job description Job responsibilities Job Purpose Responsible for the management of the buildings and associated grounds across both sites, through coordination of planned and routine works and reactive response to repairs and breakdowns. Ensure health and safety is in line with requirements, including fire safety and risk assessment management. Key Responsibilities Facilities Manage the overall services provided within the surgery, through coordination of routine and regular maintenance, servicing and checks. Liaise with contractors and make relevant bookings. Review contracts to ensure best value for money. Keep accurate records of all checks/servicing/maintenance completed, updating relevant IT systems. Maintain an accurate schedule of checks/servicing/maintenance to ensure compliance and to be able to budget. Seek quotes for works or new equipment, comparing providers to ensure best value for money. Manage the maintenance of the building by performing simple repairs or contracting maintenance services as needed. Manage contracts and ensure all contacts coming to an end are reviewed and all viable options are considered for the new contract. Liaise with cleaning contractors to ensure that high standards are adhered to. Monitor the Ground Maintenance Contract to keep the surrounding grounds properly cared for and landscaped. Ensure the security of the building Respond to emergency situations or other urgent issues involving the surgery. To be responsible for fire safety and health and safety. Ensure legislation is followed and write/review/update risk assessments as appropriate. To be responsible for Legionella testing To ensure that all health and safety measures are recorded appropriately and meet with relevant health and safety regulations Complete weekly fire alarm tests at both sites on a weekly basis Maintenance of the car park and to ensure that only relevant staff are parking on site, and monitor use where possible Maintain and keep the asset register up to date at all times for all non-consumables. Ensure policies and SOPs (standard operating procedures) are kept up to date for all aspects of facilities management. IT Be first point of contact for day-to-day IT issues and escalate where required. Be the expert on the IT systems and support with inductions and training as required. Manage the asset register for IT equipment such as laptops. Support patients in the use of IT systems such as the NHS App. Ensure all policies and SOPs are kept up to date. Communications Produce newsletters Keep the website up-to-date and make changes as required Maintain the practices social media feed Coordinate the administration in relation to customer complaints and liaise with the complaints lead and manager on a regular basis. Collate feedback in relation to the patient experience and share the feedback. Ensure all policies and SOPs are kept up to date. The above constitutes the main responsibilities of the post and may be subject to change, to meet the needs of the Practice. Employees can be asked to undertake other duties as felt appropriate by the employer. Person Specification Experience Essential Experience of dealing with the public, in person, on the phone and via written correspondence. Experience of Health and Safety in the workplace either through managing or administration. Experience of working with IT systems. Desirable Experience of working in Primary Care or a patient facing role. Experience of complaints coordination. Knowledge of IT systems used in primary care. Experience of managing websites and/or social media. Skills and abilities Essential Ability to work as part of a team. Ability to communicate effectively whilst being sensitive to patient needs. Ability to work under pressure. Computer literate with good knowledge of Microsoft packages. Ability to follow set processes and procedures. Ability to use own initiative when required. Ability to multi-task. Willingness to learn and attend training as required for the role Qualifications Essential Grade C or above in GCSE English Language or equivalent Desirable IOSH or other H&S related qualification Aptitudes Essential Self-motivated Willingness to learn new systems and processes Reliable and consistent Adaptable Proactive Willingness to take on responsibility Person Specification Experience Essential Experience of dealing with the public, in person, on the phone and via written correspondence. Experience of Health and Safety in the workplace either through managing or administration. Experience of working with IT systems. Desirable Experience of working in Primary Care or a patient facing role. Experience of complaints coordination. Knowledge of IT systems used in primary care. Experience of managing websites and/or social media. Skills and abilities Essential Ability to work as part of a team. Ability to communicate effectively whilst being sensitive to patient needs. Ability to work under pressure. Computer literate with good knowledge of Microsoft packages. Ability to follow set processes and procedures. Ability to use own initiative when required. Ability to multi-task. Willingness to learn and attend training as required for the role Qualifications Essential Grade C or above in GCSE English Language or equivalent Desirable IOSH or other H&S related qualification Aptitudes Essential Self-motivated Willingness to learn new systems and processes Reliable and consistent Adaptable Proactive Willingness to take on responsibility Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Trowbridge Health Centre Address Trowbridge Health Centre Hammersmith Fields Trowbridge Wiltshire BA14 8LW Employer's website https://www.trowbridgehealthcentre.co.uk/ (Opens in a new tab)