Your Newpany
You will be joining a truly outstanding organisation, apany which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovativepany in their sector. This is an amazing opportunity to join apany which continuously invests in its people, products, customers, and technology.
Your New Role
You will be joining a highly professional, friendly, and talented team who work tomon goals and share success. Your duties will be to support customers with a first-class customer service journey, including – providing administrative support for logistical activities, support other Customer Care Centre teams as required to ensure service delivery is planned and carried out in accordance with service level agreements, Tasks relating to 3rd party logistics & warehousing, including the booking of dispatches and returns, and inventory maintenance, the raising and maintenance of purchase orders for services supplied by 3rd parties and for any other orders concerning the logistics operation, asset creation and other administrative tasks performed in the maintenance of the logistics coordination system, administration of invoices for payment relating to logistics operations, administration of instrument movements and returned instruments stock including its disposal or return to manufacturing for refurbishment.
Required Experience.
1. Experience of using a CRM or ordering system
2. Experience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of logistical orders.
3. Proven experience of handling telephone-based customer queries and managing logistical requirements.
4. Experience of working under pressure and with deadlines
5. Experience of teamwork and being able to work collaboratively with others.
6. Articulate, polite and conscientious phone manner.
7. Able to learnplex software systems effectively and efficiently.
Salary:
£28K + 5%pany bonus +excellent benefits, Customer Logistics Coordinator, Camberley, Full Time 18-month FTC,
Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay.