To assist the IT Manager with all aspects of networking, servers, and other hardware & software, resolving problems and queries effectively and liaising with external partners.
Ability to liaise with users at all levels of the business and understand their requirements.
Be flexible around working hours as “out of hours” may be required at short notice.
Post reports to the IT Manager.
Responsibilities
1. Puts customers’ needs first.
2. Listens to internal and external customers and understands their differing requirements.
3. Has a good telephone manner and is polite and respectful towards customers’ differing cultures.
4. Takes care to present themselves and their work effectively.
5. Shows energy and enthusiasm, is receptive to others and has a positive outlook.
6. Is willing to “get stuck in” and “go the extra mile.”
7. Is resilient and determined in the face of setbacks.
8. Follows through on commitments, effectively prioritises work and achieves objectives.
9. Responds positively and flexibly to requests.
10. Asks for help when they need to.
11. Is able to work independently, make decisions and take responsibility for their own actions.
12. Is open to new ideas and to change.
13. Thinks “outside the box.”
14. Spends time developing ideas & solutions.
15. Listens to and builds on ideas from others.
16. Is prepared to experiment even if it carries a risk of failure - and learns from mistakes.
17. Is always looking for opportunities to improve and will challenge the status quo.
18. Is open to feedback and seeks opportunities to develop and learn new skills.
19. Is open, honest, truthful and straightforward.
20. Accepts responsibility and admits errors.
21. Sets high standards for own work, shows attention to detail and follows procedures.
22. Performs checks properly and reports problems early.
23. Maintains confidentiality where appropriate.
24. Deals with difficult situations and people in a respectful and constructive manner.
25. Remains calm even when under pressure.
26. Takes responsibility for working safely, following site safety requirements at all times and looks out for the safety of others.
27. Demonstrates sensitivity, tolerance and respect for the needs of others (including being punctual).
28. Shares information willingly across departments and is a good listener.
29. Contributes to team building activities.
30. Is approachable, cooperative and helpful.
31. Takes on additional activities to support the team – e.g. covers for absence.
32. Is friendly and welcoming to visitors, new employees and people from other departments.
Qualifications
1. Strong working knowledge of Microsoft Server software.
2. Experience of Office 365.
3. Knowledge of Active Directory.
4. Knowledge of Control & Monitoring Software.
5. Some experience of working with Network Cabling & Switches.
6. Quick & effective problem-solving skills.
7. Communications skills at all levels of business.
Do you have proof of your right to work in the UK? * Yes
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