We are delighted to be partnered with our professional, reputable and established client as they seek to recruit a Customer Services Administrator on an initial contract of 9-12 months, to join their small and friendly team within their offices in Burgess Hill. This role is available due to maternity leave coverage and may extend or could be made into a permanent role.
Job Title: Customer Services Administrator
Contract: 9-12 month full time contract role - office based but with flexibility to work from home to attend appointments / medical appointments.
Working Hours: Mon-Fri
Location: Burgess Hill
Salary: £25000 per annum plus very good all round company benefits. 20 days holiday (pro rata) plus all UK bank holidays.
This is an excellent opportunity to join a busy team within a friendly and welcoming office. Experience within the insurance or financial services sector is not essential.
The Role: Customer Services Administrator 9-12 month contract
This role will involve offering support to customers and brokers, completing a wide variety of duties involved with handling accounts for insurance risks.
Duties will include:
1. Assist customer and broker enquiries via email, telephone and online live help / chat
2. Processing new business documents, membership documents, and renewals.
3. Diary follow-ups.
4. Ensuring compliance by following company policies, procedures, guidelines, as well as insurance and FCA regulations.
Experience, Competencies and Knowledge Required:
1. Managing the needs of customers and clients
2. Good computer skills
3. Able to build / develop partnerships with existing / new customers and clients.
4. Good communication skills
5. Ability to work in a small and busy team
For more information regarding this new and exciting 9-12 month Customer Service Administrator opportunity, please apply now! Short-listing will take place soon - don't miss out!
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