DUTIES AND RESPONSIBILITIES
1. Strategic Planning and Service Development: Develops and implements long term service strategy and policies for managed areas that fully reflect the direction and service needs of the Trust, in line with corporate strategies of stakeholders and linking directly to relevant legislation as well as national and local healthcare guidance and initiatives. Resolves conflict, where they arise, relating to service provision. Responsible for the interpretation and implementation of broad policies and NHS guidance, contributes to corporate policies and strategy and develops services locally in line with them.
2. Service/Operational Management: Coordinates operational management of departments working closely with Clinical Director, departmental heads, other service managers and divisional management team. Plans and implements strategy for operational management so as to meet organisational performance plans within agreed budgets and timescales. Provides leadership and direction for departmental managers within division, ensuring clear communication of policy, business objectives and agreed targets. Ensures the implementation of effective and appropriate performance management systems and processes to ensure delivery of performance targets.
3. Service Improvement: Manages improvement in patient and carer experience and the efficiency with which services operate by appropriately utilising service redesign techniques such as process mapping, demand and capacity, statistical process control, and discovery interviewing whilst simultaneously embedding the use of these tools in the Division.
4. Financial Management & Business Planning: Takes responsibility for and manages service budgets (£6.3 million). Leads on business planning for department, ensuring that there is an agreed performance management framework to effectively monitor the delivery of the annual business plan.
5. Human Resources Management: Implements Trust strategy and policy for HR management and development including recruitment & selection, discipline, grievance, performance appraisals. Develops and implements departmental workforce plan as part of business planning process in line with Division and Corporate HR strategies.
6. Communication: Communicates highly complex and sensitive information on compliance with performance targets, strategic objectives resources, staffing and service-related information, with senior managers and directors within Trust and across other external organisations and agencies.
7. Education, Training, Audit, Research and Development: Ensures training and development plans are in place across all services and those training needs analyses are regularly reviewed in order to determine optimum staff to deliver present and future service.
8. General: Participates in management on-call and weekend/bank holiday site management rota. The above indicates the main duties of the post which may be reviewed in the light of experience and developments within the service.
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