Junior Support Specialist
Chester - on-site/hybrid working
£23,000 - £25,000 + annual bonus & benefits
Our client in Chester is looking for a passionate and enthusiastic Junior Support Specialist who will be providing top-tier technical assistance and excellent customer support. This role is perfect for tech enthusiasts who thrive in fast-paced environments and are eager to make a real impact. You'll not only be solving technical challenges but also shaping the future of customer engagement through your insights and expertise
Main duties and responsibilities:
Deliver exceptional technical support via Phone, Email, WebChat, ensuring every client feels valued and understood
Become an expert in their products, from integrations to the intricacies of our bespoke omnichannel CRM platform
Use your technical know-how and problem-solving skills to troubleshoot and provide innovative solutions
Handle customer queries professionally, ensuring technical issues are resolved efficiently to maintain high customer satisfaction
Proactively suggest and implement improvements in support processes to enhance service efficiency and customer satisfaction
Collaborate with our internal customer and engineering teams to solve pain points and troubleshoot technical issues related to our product
The following skills and experience will be beneficial:
Some experience in a technical environment, with a solid foundation in IT, telephony, or similar background would be useful and nice to have
Comfortable executing simple commands, managing files, and performing basic diagnostics through the terminal.
Excellent communicator, equally adept at conveying complex ideas in writing and in conversation.
Understanding of Telecommunication Systems and related protocols (SIP, VoIP) will be good to know but not essential
Some knowledge and background in PHP programming will be desirable
Some of the benefits on offer:
Annual company bonus scheme
Company pension scheme
Opportunity to work in their Prague HQ
Private dental insurance & medical insurance
Free on-site parking
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