Box Leisure The cutting edge of leisure careers Job Title: Leisure and Commercial Venues Manager Location: Lancashire Salary: £48-53k - dependant on experience Duration: Permanent We have exciting opportunity available for experienced Leisure and Commercial Venues Manager to manage a first-class multi-site facilities based in Lancashire. This role will suit a dynamic and analytical manager who has previous experience in the Leisure industry. Role Summary To manage the continuous development, improvement and success of our Leisure Centre and all commercial venues through effective planning, budget management, staff management and governance. Ensure the Leisure Centre and all commercial venues is as financially sustainable as possible by ensuring income opportunities are maximised. To lead the development and implementation of the Services business plan working in partnership with all relevant stakeholders. Overall responsibility and accountability for the commercial management of the 5 venues, ensuring effective and efficient use of space. You will ensure that all opportunities for income generation are explored and developed accordingly, through strong stakeholder relationships and the identification of new business opportunities. You will work closely with marketing to ensure the maximum success of any targeted marketing strategies. The individual The successful candidate will need to have Pool Plant Operation and understanding of Pwtag guidance on the operation of Swimming pools as well as being an experienced leader who is Dynamic, Analytical, Driven, Ambitious, Embrace and leads on Change and Commercially Minded. The Benefits 27 days annual leave increasing to 32 after five years service Flexi Scheme Annual leave purchase scheme Pension Scheme (16.3%) Eye Test Discounted Car park Permit Discount at Commercial Venues Discounted Salt Ayre Leisure Centre Membership Employee Assistance Programme Car Purchase Scheme Cycle to Work Scheme Key accountabilities Build strong customer relationships across all your areas. Be responsible for providing regular reports to the Chief Officer Environment & Place on business development highlighting individual facilities performance against targets including new business. You will assist the Chief Officer in setting new targets which maximise financial performance and reduce operating costs to the Council. Reports to include customer and stakeholder feedback and cost analysis. You will use these reports to forecast future performance and ensure targets are closely monitored by providing weekly reports. To provide quality advice and information to senior managers, Councillors and partners in respect of performance and policy developments related to leisure and events management. This will include the production of reports to members and attendance at meetings of Council committees as required. Be an ambassador for outstanding Customer service. Take a lead role in developing customer service and arranging training and development of the teams to ensure standards are maintained. Training and mentoring to other staff to raise awareness of importance of adopting a commercial approach. Act as a role model to others encouraging them to think of community first. Influence others to gain buy in using compelling well thought through arguments Responsible for engaging in partnership work with external organisations to generate further business opportunities for the services Leisure and Commercial Venues This will include maximising opportunities for accessing external funding. Supporting the arts and culture sector by overseeing local festivals and events. Working with various organisations to ensure the success of such key events for the community. Ensure a commercial approach to programming enables rapid response to change in market demands in order to maximise financial performance. This may include the identification of corporate event opportunities, weddings and other celebratory occasions that could be held in City Council venues. Sets clear direction and expectations and enables others to interpret competing priorities. Analyses organisational risks associated with decisions, including those with long term impacts before committing to action. To ensure facilities operate to high standards of cleanliness that are commensurate with the high expectations of the public. To have in place risk management procedures and practices that are in line with policies and industry / legislative requirements across all facilities including off site work. To be aware of and ensure correct working practices and safeguarding considerations are in place for staff when working with children, young people and vulnerable adults. Responsibility for ensuring a planned preventative maintenance programme is in place for all aspects of each facilities plant and equipment. Responsible for ensuring staff are trained to appropriate standards for their duties and ensure a training development programme is provided for all staff in line with company policy. Primary Objectives The Leisure & Commercial Venues Manager is responsible for developing a commercial strategy covering all segments and channels to maximise total revenue and profit performance. This role will drive the planning and execution of the commercial strategy and activity through working closely with all direct reports and key stakeholders. The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space across all revenue departments. They will lead, coach, develop, recruit and retain future talents. They will manage performance, develop and evaluate the commercial team members on the agreed KPIs, whilst working effectively as part of the senior management team for the Service. Specifically, they will perform the following tasks to the highest standards: Directly accountable for driving the budget and Forecast by implementing a commercial strategy and business plan through to execution using the Company wide focus and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams. To be the responsible spending officer in line with the Companies financial regulations. Support and work closely with the central marketing and corporate teams in coordinating marketing, sales and public relations activities. Support the Chief Officer to establish an optimal mix of customer service and financial performance, develop strategies for different demand periods, and review and recommend pricing strategies. Develop and maintain strong relationships with all stakeholders, to ensure social and commercial benefits for the Service. Ensure providing healthy lifestyle opportunities for residents and visitors are at the core of the engagement strategy and linked to the Companies Corporate Plan. Understand and identify current corporate trends such as opportunities for team building events. Be attuned to public appetite for events and festivals Translate political vision into action plans and deliverables Prepare and submit bids for external funding as an when opportunities arise to maximise the use of these funding opportunities to deliver additional services not funded from corporate budgets Support the organisation to implement innovative suggestions Keeps in touch with market trends and review/amend strategies accordingly in line with the evolving market conditions. Participate in the leadership activity of the service Please call with any questions - 01613596110 or email -